Exhibitors

Description Académie du Service inspires, imagines, designs and co-builds outstanding Customer Experiences every day with the ambition of finding the levers of attraction, engagement and loyalty for your customers. Consideration Symmetry is the conviction that guarantees that the transformation of the organizations will be made.

Description How does you voice sound ? Your image looks great, what about its voice persona? With Acapela Group, the vocal experience serve your customer's needs and enrich your image. We create personalized and custom digital voices, based on neural text to speech, a breakthrough innovation that broadens possibilities. Let’s talk !

Description Customer satisfaction for all !

Acceo enables your advisers to exchange by phone or face-to-face with deaf or hard of hearing customers and prospects.
You keep your business expertise and we enable communication!
Come and visit us on booth D.60 for a demonstration!

Description Founded in 2000, Acemis is a consultancy and training firm specialized in transformation through customer experience. We provide end-to-end transformation support, from design to implementation. Our recommendations are based on ever-growing multi-sector expertise:.

Description Customer Experience & Contact Management – Global Reach Serving the Market since 1993
Activeo is a recognized leader in customer experience and customer interaction helping clients to deliver a superior customer experience through their contact centers, web channels and an overall integrated customer strategy.

Description AFRC paces the transformation of companies and the economy through the customer and employee experience. It stimulates collective intelligence, promotes successes and best practices, promotes standards of excellence and relational ethics, reaffirms the contribution of the customer experience to the French economy.

Description AfterData offers a proprietary, turnkey machine learning solution specifically designed for department managers: churn, upselling, scoring or fraud.

Description Aircall is the cloud-based phone system of choice for modern brands. Sales and support teams, or the entire company, can have their phone system up and running in just a few clicks and integrated with the tools that they love (Salesforce, HubSpot, Zendesk, Slack, Intercom and many more!).

Description AKIO is a company that provides customer experience software platforms since 1998. It proposes an omnichannel solution, the Akio.cx platform, that helps you with customer engagement management - voice, e-mail, chat, social media (Facebook Messenger & Twitter), voice of the customer analysis and brand reputation monitoring.

Description Alcméon is the most advanced business messaging platform for leading brands and retailers. Alcméon is a powerful SaaS messaging hub wich will transform your messenger, WhatsApp, Instagram or Apple business Chat accounts into new customer service, marketing and sales channels with its smart automation and hybrid technology.

Description Allo-Media provides an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions.

Description Alta Voce is a voice tech start-up. Alta Call software improves the working conditions of agents (“my calls are easier”, “I am less tired at the end of the day”) and increases their performance: up to +10% sales per hour and +8% customer satisfaction. Our ambition is to make Alta Call a standard for remote communication, including telework.

Description AMARC aims to professionalize and promote the management of customer dissatisfaction. His watchword: "turn coal into diamonds"!
The association brings together 300 member companies around activities promoting the identification and sharing of good practices between players in customer relations, quality, customer experience ...

Description Antiss is an IT service company specialized in CRM, Web and BI.
We develop customized Client Spaces, Intranet and Extranet, fully interfaced with the software ecosystem already in place (CRM, Commercial Management, GED, Exchange, etc.).
We also offer many reporting solutions.

Description Apizee develops video-assistance and video-sales solutions for customer relations. Apizee's solutions enable the transformation of your customer journey and enrich your entire value chain through video communications: sales, remote quotations, customer support, pre-diagnosis, quality monitoring.

Description Abc is a subsidiary of Armatis, a key player in the customer relationship market.

OUR OFFER :
- CIM (Customer Interaction Management) omnichannel application solution (SaaS) providing a 360° overview of interactions and the customer journey : SOCLE
- Digital solutions for customer services
- Customer experience consulting

Description ASC Technologies offers communication recording and analysis solutions for contact centers, based on artificial intelligence tools enabling you to better understand your customers' needs, better train your agents and follow the evolution of your activities to improve your customer relations.

Description Avaya's cloud communications and contact center solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter.

Description Axialys is a French technological company providing B2B customers a Telephony as a Software solution. With Axialys, you can easily manage in the Cloud your phone system from Salesforce, easiware, Zendesk and others : IVR, ACD, CTI, click-to-call, supervision, detailed reports.

Description Batvoice AI is an Emotion & Speech Analytics solution, used by both Customer Relationship Managers & Quality Managers to improve quality, sales and customer satisfaction, reduce costs by automating compliance and QM scoring, and also to identify best practices for employee training.

Description More than 1700 enterprises in 170 countries trust Blue Prism intelligent automation platform to create new services and opportunities. In the customer relation field, Blue Prism maximize the human- digital worker collaboration and provides advanced cognitive technologies at the heart of the 21st century contact centers and customer satisfaction.

Description Bucher + Suter is the largest Cisco Contact Center partner in Europe. More than 400 customers and 130,000 contact center agents in over 60 countries benefit from our years of Cisco expertise and our omnichannel Connectors for Salesforce, SAP, MicrosoftDynamics, Oracle and ServiceNow.
#Omnichannel #CloudCC #Hybrid #AI #Chatbot #Voicebot

Description DOMPLUS GROUPE acts on a daily basis to allow each person to be an actor in their situation through an ecosystem of services that respond to many concerns: social protection, mobility, prevention, parenting, protection of vulnerable people, caregivers, etc. CARE EXPERIENCE supports companies on the customer & employee experience

Description Innovative management software solution for supervisors, to give more meaning to everyday missions.
We evaluate skills, we automatically generate personalized training action plans, evaluation and debriefing RCs.
Our ROI is measurable: Turnover, absenteeism, FCR, telesales...

Description Drive Customer Experience through Employee Experience:
Drive your business results up by Creating a work experience that keeps employees engaged and effective with real-time performance management, personalised micro-learning, augmented coaching and advanced gamification.

Description CGI is the world leader in consulting and digital services, including 11,000 professionals in 24 cities in France.
CGI is based on more than 40 years of expertise and know-how, in 40 countries and through 78,000 members worldwide.
We are the partner you can count on, who shares your vision and understands your reality.

Description Cisco offers the agile orchestration of customer journeys on all digital channels that allow you to better satisfy your customers and make them more loyal. We capture and analyze the voice of the customer in order to identify the areas of your journeys that need to be changed.
Every interaction and every customer feedback matter !

Description Clustaar is a Conversational AI Solution to automate and scale customer support. The technology strikes the right balance between a user-friendly interface, features to design & manage complex scenarios, and a powerful proprietary NLP. Automate up to 70% of user queries and relieve your customer support team from low-value tasks.

Description Comunik is a publisher of modern solutions around customer relations and unified communication. To modernize your business telephony, or equip your call center, or strengthen your sales force department, or manage your after-sales service, you are with the right partner who loves you.

Description comways provides and integrates best-of-breed Cloud or On-Premise contact center solutions to leading companies across Europe. We hold high expertise in Vonage and Artificial Intelligence integration to Salesforce. We help contact centers to optimize conversations via any channel.

Description
Corelations intervenes in consulting and training programs focused on Customer Relationship (both verbal and written) and team management.
These are built on cooperative methods, collaborative project building and visual mapping, using efficient tools such as “Teltest”, the only telephone skills assessment tool currently on the market.

Description Critzr is the company behind Europe’s leading Customer Interaction Management platform: Critizr Connection. Founded in 2012, thousands of retail professionals working in over 80 of Europe’s biggest companies use Critizr Connection on a daily basis to drive customer obsession across the whole business.

Description Cloud Migration and Digital Transformation are some of the challenges the majority of businesses are facing today. Streamlining customer experience and journeys are pivotal during the transition. These initiatives are navigated with a collaboration between IT & Business stakeholders, who usually have a varied outlook on the customer journey.

Description CR Solutions / CYWYC supports you in their management of the Customer / Commercial Relationship :
1. Outsourcing - Our teams (8 languages) can manage your communication channels 7 days a week.
2. Innovative technological solutions
Optimal Q allows you to improve your outbound call campaigns via statistical models (AI)

Description dailybiz.com is online business management platform including sales management, CRM, accounting, payroll, time and expense tracking. A simple, customisable ERP solution perfect for small and medium entreprises.

Description Diabolocom is the acclaimed European leader in cloud telephony used by +350 customers, from scale-ups to large enterprises. Diabolocom's call center solution helps you leverage your customer data, deliver optimal customer experience and convert web leads into sales.

Description DialOnce is an omnichannel orchestrator that is accessible from all contact channels (voice or digital). Your customers are directed to the right solution via the right channel, to optimize “First Interaction Resolution”.

Description Didomi enables organizations to place customer consent at the core of their strategy. Our Consent Management Platform (CMP) collects billions of consent transactions per month, and our Preference Management Platform (PMP) helps you increase customer engagement, gather precious insights, and maximize marketing performance.

Description DIGITAL MAG is the reference for professionals in Digital Services, Direct Marketing, E-commerce, M-Commerce...
The magazine offers expertise on diverse subjects and focuses in on, portraits, files, investigations, news, and expert opinions...
The real answers to the real questions are in DIGITAL MAG !

Description DQE is a software vendor specialized in Data Quality Management solutions. Our mission is to help companies achieve a single customer view and maintain data quality in real time at every touchpoint. Our DQE solutions give a view of unified data to optimize company's customer journey and improve the user experience offered.

Description Dydu is a French expert in conversational robots that helps companies to implement a conversational strategy thanks to chatbots, callbots and voicebots. You can implement AI bots for multiple purposes : HR, helpdesk, customer service, e-commerce, and more.

Description easiware, french software vendor, helps brands improve the way they interact with customers and scale what makes customer relations great: personalization! Through customer knowledge centralization, customer requests automated processing and customer engagement, easiware enables Customer Services to transform their customer care and experience !

Description LivePerson and e-bot7, a LivePerson company, improve the efficiency of Customer Service by integrating Artificial Intelligence throughout various channels. The AI supports employees and automates processes. This drastically reduces costs and increases revenues.

Description French is the 5th most spoken language in the world and is an especially difficult one to write! Today, 90% of emails written in French contain at least one spelling error.

For more than 10 years, Educlever has been helping customer care professionals improve their written communication skills through its e-learning platform, Orthodidacte.

Description Efficy offers a wide range of CRM softwares (Customer Relationship Management). These solutions provide companies of all sizes and from all sectors with innovative solutions in terms of Customer Relationship Management. They mainly address issues related to sales, marketing, customer service and analysis.

Description Enable your deaf and hard of hearing customers to join you. With a simple click, they are put in touch with your customer service or the desired public service.

Description Your multichannel contact center, more than a call center, a true partner in outsourcing your customer relationships. The more we are up to the task, the more you are focused on the heart of your business.
We interact with your prospects and customers by bringing a certain added value. With us, humans are at the center.

Description Since 2001, Eloquant has been the only publisher to propose a global Customer Relationship solution combining:
-Dialogue -> Customer Interaction Management: Multichannel Contact Center, Chatbot
-Listening -> Customer Feedback Management: Multichannel Surveys, Semantic Analysis
Eloquant provides reliable solutions and high-level support !

Description Since 2007, the Voted Customer Service of the Year tests the Customer services’ quality through out mystery shoppers’ tests and reward the most effective companies by universe of consumption. It is also organized in Spain, UK, Germany, Morrocco and Tunisia.
Find out more on escda.fr

Description EmailTree AI comes as an end-to-end AI-driven solution to empower customer services & support teams with more productivity tools, while increasing customer satisfaction.

NLP/NLU, ML/AI and RPA techniques are used in order to reply faster to emails, automate email composition and trigger automatic actions in databases.

Description For 15 years, ERDIL has been developing automatic analysis solutions for the voice of the customer. Our solutions allow us to exploit all the richness of customer complaints, answers to open questions in satisfaction surveys, contact forms, customer opinions on forums, social networks

Description For 15 years, FACYLE has been a recognised expert in managing the relation between organizations and their customers.

Our approach is global, from managing of your contact center to the customisation of the business tools made available to your advisors and supervisors.

Description At Freshworks, we believe that you deserve better than the conventional business softwares. This is why we build easy-to-use and simple to configure SaaS solutions that you can simply plug and play. And the best part is that you don’t have to break your piggy-bank for them to work.

Description Genesys® leader in contact center and pioneered Experience as a Service delivers more than 70 billion customer experiences for 11000 organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.

Description The artificial intelligence that simplifies your work: Golem.ai. We help professionals of all fields through our solutions for analyzing, managing and automatic processing of messages for optimal customer relations. This 100% proprietary technology is frugal, transparent and predictable with instant ROI.

Description GoTo's software products, including GoTo Connect, GoTo Resolve, Rescue and more, are designed for businesses of all sizes. They are designed to meet the needs of end-users for unified communication and collaboration (UCC) and IT management and support.

Description Greenbureau is a company specialized in customer relations and conversational Marketing.
We offer voice and digital solutions and develop innovative offers to optimize the communication between a brand and its leads and customers.

Description Pioneer and Global Player of New Generation Vocational Training, the Bizness Group shakes up the codes of classical training, revolutionizing learning methods and professional training. It creates adapted and personalized training courses, aimed at training and performance.

Description BVA is an international studies and consulting group, expert in behavorial sciences. It helps brands in their transformation and the improvment of their customer exeprience, through a unique blend of expertises (technologies, studies, communication, consulting). Hubicus, a BVA brand, is the French leader in Quality Monitoring.

Description gyfti is a all-in-one gifting platform, leveraging emotion to strengthen your relationships with your customers, prospects, partners and employees by easily and automatically sending them personalized gifts through their engagement journey.

It's time to shake up your professional relationships with a more human experience !

Description Heero is a set of services allowing companies to consider the benefits of post-purchase customer relationship in their strategy.
Heero has been designed so that operational teams can easily and quickly take control of these issues while keeping a close eye on their value proposition.

Description Hello Customer is the all-in-one CX management platform that will transform the way you do business. Thanks to our AI-powered customer feedback analysis we deliver strategic insights in real-time so you can remain a market leader.

Description hipto is a pioneer in conversociads© lead generation. Our system combines the power of social media audiences with innovative conversational technologies to collect relevant data to help sales forces convert leads more easily and quickly.

Description Holy-Dis offers a full range of software and services dedicated to activity forecasting, scheduling and time management. Our software is tailored for the specific needs of the Customer Relationship sector. Holy-Dis, it’s a 34 years’ experience history and a team of 60 experts adressing and solving the problems of 4,500 customers.

Description HubSpot is a leading CRM platform that provides software and support to help companies grow better. The platform includes marketing, sales, service, operations, and website management products that start free and scale to meet our customers' needs at any stage of growth. Learn more at www.hubspot.com

Description Natural language is the most universal way of communication. Inbenta serves companies by making human language understandable by machines, thanks to artificial intelligence.

Through chatbots, intelligent search and FAQs, Inbenta's conversational AI helps your customers and coworkers get automated and instant answers to their questions.

Description Meet your onboarding, engagement, communication, customer service, and security challenges with unified access to the Infobip platform, a global leader in omnichannel communication technologies for 15 years.

Description INIT is a research company, expert in customer satisfaction studies (Customer Journey barometers, Customer Feedback surveys, …) and in customer eXperience optimization (support for Customer eXperience programs, development of customer centricity).
Founded in 1995, INIT is the first French recognized specialist in the field and was the pioneer.

Description Innso is a CEM platform that hat drives operational efficiency and renders customer experience management effortless. Designed by operations, for operations, innso simplifies and elevates communication for clients and contact center teams. Innso orchestrates interactions, and creates a continuous customer conversation.

Description Ino propose INO CX, a cloud contact center solution which unify different customer interaction channels: voice, SMS, email, chat and payment. Open and flexible, INO CX is easy to integrate and remote work friendly.

Beyond la solution, INO provides support services to make sure the success of your projects.

Description Digital Media that provides Customer Experience Insights from Customer Reviews and Social Networks Analysis : barometer, top-flop, focus, emotion.

Description VIPP, the 1st international contact center in sub-Saharan Africa, now offers 3 destinations (Cameroon / Benin / Togo).
Nearly 3,000 employees are online daily with French consumers, for sales operations, customer service, moderation ... In 2019, they treated more than 30 million contacts.

Description Solution de gestion des interactions clients multicanal.

Soyez là où se trouvent vos clients en leur proposant les canaux de communication adaptés à leurs habitudes et à leur génération : voix, email, SMS, webchat, visio, webcallback et réseaux sociaux. Vous ne manquez plus aucune interaction et traitez chaque client comme un VIP !

Description JeudiMerci is a Saas platform which makes sending a gift as easy as sending an email. It's the best way to reinforce the relationship between a company and their clients.

When most companies fight to get their client's attention, JeudiMerci makes it possible to reach them where they least expect it : their mailbox.

Description Robust omnichannel solution to improve the efficiency of Contact Centres.
Kiamo captures, orders and distributes all multimedia streams according to business rules, availability and skills of advisers. Designed for all users, the solution stands out for its functional richness , its ergonomics and its reliability.

Description kolus.io is the solution dedicated to manufacturers to connect their after-sales service and assist their customers remotely with their technical interventions.

Turn a customer call into video assistance in one click, centralize your assistance requests and improve your customer relationship by offering them a smooth and pleasant experience.

Description KPAM is a leading consultancy in France specialised in mapping Customer and Employee Journeys. The journey maps are made from customers’ and employees’ verbatims comments collected from your satisfaction or engagement surveys. We also specialise in mirroring customers and employees experiences.

Description On the communication market, La Poste interacts and advises its clients on data solutions, printing solutions, on campaign efficiency, including their measurement, but also on the implementation of multichannel solutions in a single goal: to optimize customer knowledge, a strategic lever for campaign effectiveness.

Description As a forerunner in the field of surveys and studies, Le Sphinx is your exclusive partner with an overall response to your customer research challenges: satisfaction surveys, text mining of customer reviews, customer experience platforms, … Its strength lies in the alliance of its powerful software solutions and the expertise of its data scientists.

Description LVL is a state-supported strategic third party that offers: voice AI solutions validated in compliance with the EU law; voice datasets to allow developers and researchers of the French ecosystem to be competitive at the global level; expertise of more than 30 institutional actors and technology companies.

Description A super efficient call center software.

Prospecting software: an outbound sales prospecting solution that triples your agents' efficiency.

Customer service software: an omnichannel customer service system to manage all your communication channels in one.

Description Locuta :
Automatisez l’expérience client conversationnelle à grande échelle. 🚀 Solution de Callbot sur mesure !

Focalisez vos agents sur des traitements à plus grandes valeurs ajoutées avec notre solution de Callbot sur-mesure, un téléconseiller virtuel qui répond au téléphone.

Description Manifone is the Telecom Operator for Contact Centers, specialized in Telemarketing.
Our DNA: to provide our customers with a platform of high added value services, allowing them to carry out more effective, ethical and responsible telephone prospecting campaigns, in terms of respect of prospects and regulations.

Description Matys Support Services SA is an expert partner in customer relationship management, IT services, and software development.
We are a human sized company, with a skilled team and agile management, based in the heart of Rabat's Business disctrict.

Description Mayday is the AI-powered knowledge base that boosts customer support.
Mayday centralizes your knowledge and makes it accessible internally into your favorite customer support tools (CRM, Ticketing, Phone system, Chat, Bot, etc.) or externally directly to customers.

Description Mediatel Data established in 1996, has demonstrated a commitment to developing powerful Contact Center solutions across a variety of business environments.
Our modular, component-building applications based on the state-of-the-art infrastructure, supporting all industry leading standards, represents a significant advancement in callcenter services

Description MyQM is a Saas platform for measuring and managing the quality of your Customer Relationship Centres.

Integrating Customer Feedback, Speech Analytics and AI, MyQM allows you to identify the main customer irritants in order to trigger appropriate action plans and compare the quality delivered and the quality perceived.

Description Myriad is a designer of Artificial Intelligence solutions dedicated to business transformation and productivity.
Myriad has developed solutions that enable automatic email processing, as well as the capture and processing of information from social networks.

Description Customer Relations brings you all the information you need to take stock of strong trends in customer relations.
Organized around four main headings, Actors, Trade, HR and Technos, the magazine, print and digital, invites you to meet the emblematic personalities of your profession

Description NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to transform their customers and workforce experiences based on advanced analytics of structured and unstructured data.

Description Our multi-channel relationship platform is the only one on the market allowing you to effectively manage both incoming and outgoing interactions. Voice, chat, email, WhatsApp, Messenger, social networks, etc... we allow you to follow your customers where they are. From 10 to 1000+ agents our solutions are widely recognized for their reliability.

Description is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others.

Description NXO is a major player in customer relations for more than 20 years and operates in 300 contact center.
We support companies in the transformation of their customer relations tools on site or in cloud mode: self-service, multi-channel distribution and reporting, quality management, software development.

Description *OceanCall is a French group expert in customer relationship outsourcing with a strong positioning in e-commerce, logistics, transport and medical.
The group is now present in 4 countries with 5 production sites (France, Serbia, Madagascar, Mauritius) and nearly 1,000 employees speaking more than 15 languages.

Description Odigo provides Contact Center as a Service (CCaaS) solutions that facilitate communication between large organizations and individuals through digital and cloud-based contact center solutions. With over 30 years of history, Odigo is a leading partner in delivering a seamless, channel-less and secure experience to 250 clients in over 100 countries.

Description Olynsoft empowers sales people, from CRM to Customer Success

The only CRM that comes with customer success and sales enablement features, in a ready-to-use solution that boots your team's commitment.

Description Onepilot makes Customer Care Outsourcing simple and flexible.
+100 e-merchants such as Sézane, Alan, Blissim, or Sorare outsource their customer care tickets to Onepilot.

The service is 100% flexible, available 24/7, supports all channels, and is made of native French, English, German, and Spanish customer care agents.

Description Learn how to accelerate business growth with OpenText Information Management
OpenText can help you tackle the most complex digital transformation programs with confidence. With the world’s most complete and integrated Information Management platform, we empower our customers to organize, integrate and protect data and content as it flows through bu

Description Orion enables enterprises to take automated action on customer requests. Our goal is to increase your company's efficiency. Your  workforce can handle larger customer request volumes more easily, gain more insight and increase customer satisfaction. Orion is an engine based on AI technology and plugs in on top of your existing systems.

Description Founded in 2003, Outsourcia is a group specialized in remote, multiservice, multilingual and multichannel customer relationship management , the outsourcing of Back Office (BPO) processes, digital services, medical outsourcing and marketing studies.

Description Phedone is a SaaS BtoB solution to drastically reduce customer support costs thanks to artificial intelligence and semantic analysis, from routing to resolution.
Phedone is pre-trained in native languages, including French.
Phedone is available as SaaS or plug-and-play in your workflow, end-to-end secured.

Description Pindrop® solutions are leading the way in the future of voice by establishing the standard for security, identity and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers and retailers in the world using patented technology that extracts an unrivalled amount of intelligence from every call encountered.

Description Pinpo boosts companies’ sales conversion rates with a SaaS that automates and simplifies lead qualification. Pinpo relies on robust AI-powered sales assistant and a community of 70+ experts to engage leads over natural text conversations, qualify them, and identify the ones that are ready to buy.

Description Plug & Tel is a French VoIP telecommunications operator under ARCEP L33-1 license and application integrator, dedicated exclusively to customer relations centers.
With more than 15 years of experience, Plug & Tel has developed real technical expertise around VoIP telephony and its integration into information systems.

Description A complete platform that offers a range of conversational tools with an omnichannel approach to boost your digital strategy without a line of code. From hybrid chat (bot and human chat), callbots, voicebots, conversational search engine, to the integration of your own CRM.
Visit our stand for demos.

Description Dassault Systèmes, "The 3DEXPERIENCE Company", provides companies and individuals with the virtual worlds needed to design sustainable innovations.

In 2020, Dassault Systèmes acquired the French company Proxem. Part of the Netvibes brand, AI-based Proxem Studio solutions enable companies to transform their textual data into actionable insights.

Description QWAM Content Intelligence is a software company specialized in semantics and artificial intelligence for textual data analytics (NLP). QWAM solutions are used by a large number of companies and organizations industry, services, media, government).

Description R3mScore is a SaaS solution that allows you to measure the emotional reaction of your customers or employees to an experience by asking a single question: "Spontaneously, tell me 3 words...". Our algorithms deliver an emotional activation score, unique in measuring satisfaction or predicting decision making.

Description reciTAL is an Artificial Intelligence software editor.
First Intelligent Document Processing player with a Deep Tech label, reciTAL automates your extraction, classification and search processes, for all types of document and email flows.

Description Reetags boosts customer engagement and experience with live shopping video.
The Reetags video player is installed directly on the brand's e-commerce site to present its products, interact with its customer community and increase the conversion rate.

Description RingCentral, Inc. is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.

Description Ringover is a 100% Cloud communication solution (advanced telephony, SMS, video, collaborative messaging) that is easy to deploy and integrates easily with your business software (CRM, helpdesk, etc.). Its advanced features cover all the needs of a contact center to improve the daily life of your agents and the experience of your customers.

Description SaaS Feedback Management tool and services provider, we gather all kinds of customer feedback, analyse them and help firms monitoring customer experience all along the customer journey thanks to IA.

+ 15 K users and 50 VoC programs on board : Enedis, Suez, Auchan, Oui Sncf, Crédit Agricole, Boursorama, Pierre & Vacances Center Parcs, Barrière.

Description Sellsy is a french SaaS software company that offers a complete CRM suite for SMEs, integrating marketing, sales, billing and payment tools.
Its solution currently enables more than 35,000 users in 6,000 companies to save time, boost their sales and secure their income.

Description Sereneo combines the best of human and robot through Djiin, the automated execution platform of customer relationship. Thanks to its augmented agent solution, its chatbot, mailbot and callbot, Djiin unlocks the genius of your organization in order to divide by 2 your costs and to allow you to seize power over your customer satisfaction.

Description Our ambition:
To place people at the heart of Customer Relationship and to support your teams in developing the quality of their interactions with external and/or internal customers. SERRANT Consulting supports you in the 4 dimensions of Customer Relationship Management:
Customer Culture
Customer Experience
Customer Listening
Sales Effectiveness

Description SKEEPERS brings together pragmatic and ROI-oriented SaaS solutions that enable brands to create value by and for their customers. These innovative solutions are based on 3 key aspects to strengthen the relational intelligence of brands in a logic of reciprocity: engage, improve and activate.

Description Smart Tribune is a leader in bespoke digital customer self-service solutions that enable online brands to reduce their contact rate while improving the customer experience for their users via Chatbots, Knowledge Bases, Dynamic FAQs and Support widgets. Our technology uses artificial intelligence and enables the user of brands to be more autonomous.

Description SP2C brings together the main French companies in the outsourced customer experience. Our members employ more than 100,000 people and operate on a market of 3 billion Euros in turnover. The vocation of the SP2C is to promote and enhance our profession, to defend its usefulness and to enhance its influence.

Description Sparklane is a growth accelerator providing contact and Bussiness information to predict who are your next clients & how to reach them.
Sparklane helps you all along your prospection journey while:
- Recommending the best accounts to engage based on Business Signals
- Providing the full professional contact
- Engaging with custom sequences

Description Speakylink is a simple, secure and installation-free remote assistance solution.
It allows you, from a simple phone call, to offer in addition: video, hypertext links, photos and tchat.
The use cases are multiple: after-sales service, sales administration, online support.

Description Stratégies, « Le média des nouveaux modèles », supports the in-depth transformation of its’ business sector. Agencies, medias, advertisers …. Stratégies acts as a reflector of these changes, throughout business surveys, portraits of agencies, leaders, and players who carry these structural changes.

Description SugarCRM is a complete customer relationship management solution.
SugarCRM adapts to the unique needs and goals of your organization to help you deliver a memorable experience to your customers. Recognized as innovative by analysts, the Sugar platform is used by over 2 million users in more than 120 countries.

Description Switchy.pro is the first 100% outsourced switchboard solution. Activation takes place in less than 5 minutes. The revolutionary model (independent and without subscription) allows entrepreneurs and small businesses to improve customer relations and never miss a phone call (prospects and customers).

Description We are integrator of Microsoft Dynamics CRM: a global CRM solution dedicated to businesses from 5 to 5000 employees.
We also integrate Kiamo and IsiCom solutions, rich and powerful tools designed to improve the efficiency of your contact center.

Description Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, over 1,800 innovative companies including John Paul, Doctolib and Trivago rely on Talkdesk to power their customer interactions.

Description TALKR.ai is a Bot, Voice & Phone Solution company.
We are experts in User Experience Conversational Automation.
We help organizations improve interactions with different audiences through Omni Channel Virtual Assistants. Easy PhoneBots, VoiceBots & Chatbots for any company & any field of activity on every channel, thanks to our NO CODE platform.

Description TELUS International (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-gen digital technologies.

Description For nearly 15 years, Tersea has been developing innovative solutions and creating value in the relationship between brands and consumers. 24/7, we mobilize our 1,200 employees in France, Morocco and Senegal at the service of your Customer Relations, BackOffice and IT Development projects.

Description Tessi is a company specialised in digitisation, optimising business processes and the customer experience for companies. We guide our clients in their outsourcing and digital transformation projects. As a true digital services company, we offer our clients a wide range of outsourced services that combine technology, innovation and human expertise.

Description With 24 years of expertise and 538 positions spread over 3 sites, TCC is a recognized pioneer in the field of outsourcing with a strong international presence.
TCC is organized around 4 BUs: Customer Service, Medical Care, BusDev and Digital. As part of a CSR approach, TCC is certified ISO 9001, ISO 18295-1 and GDRP compliant.

Description Twelve Consulting est le spécialiste de la relation client et de l'expérience client dans les secteurs de la finance, de la santé et des secteurs publics aux entreprises. Grâce à sa triple compétence (Métier, Intégration, Adoption), il accompagne ses clients dans leur transformation en mettant le digital au service de la relation client.

Description Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs. Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Description A contact center software for call centers with multi-campaigns, predictive, detailed statistics and much more. Qualify your prospects during outgoing call campaigns. Our tool brings together the phone and the software in a single interface.

Description Voxibot, the intelligent telephony solution that automates your calls.
A single point of entry, available 24/7 for a positive customer experience.
An increase in customer satisfaction, a better knowledge of the consumer and an optimized ROI.

Description Our USU Knowledge Management enables intuitive knowledge management by production teams. It centralizes all of the company's knowledge sources by interconnecting your tools (CRM, ITSM, emailing) and provides access to them in real time and on all media. Omnichannel solution for productivity and time savings.

Description Verint: The Customer Engagement Company
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement.

Description ViaDialog, your complete solutions for augmented customer relationship !
Discover ViaFlow, the first natively omnichannel platform offering a 360° customer view in a unique interface. And ViaSpeech, our entirely French voice AI solution allowing you to deploy callbots and voicebots directly in your voice servers.

Description AI-based Natural Language Understanding / Processing (NLU / NLP), built for multi-source verbatim data analysis (Feedback, Conversation, Social) and Conversational Process Automation (Callbot, MessagingBot, MailBot). Solutions : Customer Intelligence, Market Research, Customer Care.

Description "Entreprise adaptée" the multi-channel contact center VIPP & Philippe offers companies wishing to outsource their customer relations in France a societal approach and a competitive budgetary approach.

Description Vocalcom, international leader in omnichannel customer engagement solutions in private or public cloud mode, optimises customer and agent experience and the cost of your operations.
With our solutions, your customer engagement center or predictive omnichannel campaigns are driven by your CRM for optimal control of the customer journey.

Description Leader in the management and improvement of the Customer Experience, Vocaza is developing a Cloud software platform to : automate the collection of data and measure Customer Satisfaction, analyze the customer experience and conduct an improvement plan, involve and mobilize the employees and engage the teams in a Customer Centric approach.

Description VOXPAY is a French fintech company that provides call centers and stores with a unique and seamless omnichannel solution for securing remote payments. Ensuring the highest quality standards through the PCI DSS level 1 certification, VOXPAY protects your company from credit card information leakage risks while offering a reassuring and personalised

Description Boost your word to mouth ! We Love Customers provides an all-in-one platform which includes surveys and NPS, referral programs, e-reputation and loyalty system.

Description I speak, therefore I am !
Whispeak enables you to let your users speak a few seconds to authenticate, simply, quickly and safely, thanks to voice biometrics.

With Whispeak:
- Authenticate your calling customers within e few seconds of speech
- Reduce significantly authentication time
- Improve customer experience
- Fight against fraud

Description As a leader in Desktop Management, we reinvent PC solutions to offer efficient workstations with the lowest TCO of the market to our customers.
ceBox® is a connected PC solution that lets you pilot all desktops centrally without any third-party solution needed. Offered as a monthly subscription service, the ceBox offer includes the Intel NUC.

Description In an increasingly interconnected world, where everything is just one click away, customer feedback has never had such a huge impact on business performance.
WizVille is a SaaS-based enterprise solution which helps retailers listen to their customers, mobilize their teams and take control of their online reputation ... with great simplicity.

Description Worldline helps large companies to improve dialog with their customers through everyday support for managing their conversations. Worldline provides omnichannel solutions which are easy to use, ergonomic and customizable. Our solutions, and experience, contribute to improving the overall customer experience.

Description
XiVO, first Open Source Call Center and Customer Relationship solution. XiVO offers advanced and tailor-made features at no license cost per user. Thanks to its native functionalities, it creates a real optimization of the customer journey. XiVO integrates with the application ecosystem and business tools in call center.

Description YOOTEL, IP Phones operator specializing in contact center and business solutions. YOOTEL offers you many VoIP functionalities, unified communication and management solutions for contact centers intended to improve customer relations in addition to marketing solutions and other value-added services.

Description Zaion is helping companies improve the customer experience through artificial intelligence and putting voice at the heart of an engaging, interactive and effective relationship. The implementation of Callbots provides your customers with 24/7 service and automates the processing of repetitive and large volumes of conversations.

Description At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, Zendesk serves more than 100,000 customers across a multitude of industries.

Description Zoho is the operating system for businesses: a unique platform online capable of managing an entire company. With 45+ applications in almost every major business category, including sales, marketing, customer support, as well as numerous productivity and collaboration tools.

Description Zoom, a leader in Gartner's 2021 Magic Quadrant for Unified Communications (UCaaS), is a simple, reliable, and innovative unified communications platform for video meetings, telephony, webinars, events, and chats on any equipment and with conference room systems.