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Stratégie clients: The Customer Relations and Market Research Exhibition

June 22th, 23th & 24th 2021

Paris porte de Versailles

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2020 Exhibitors

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ACADEMIE DU SERVICE

www.academieduservice.com
Stand D42
Description Académie du Service inspires, imagines, designs and co-builds outstanding Customer Experiences every day with the ambition of finding the levers of attraction, engagement and loyalty for your customers. Consideration Symmetry is the conviction that guarantees that the transformation of the organizations will be made.
Activities
  • Customer Relationship
  • Relationship and customer experience consulting
  • Training and human resources

ACAPELA GROUP

www.acapela-group.com
Stand E51
Description How does you voice sound? At Acapela Group, we create personalized digital voices that match your voice branding. Our voices, bring persona to the user experience. The company aims to create voices adapted to the needs and context of application, based on promising results on NeuralTTS and machine learning.
Activities
  • Voice solutions

ACCEO

www.acce-o.fr
Stand D35
Description Customer satisfaction for all !

Acceo enables your advisers to exchange by phone or face-to-face with deaf or hard of hearing customers and prospects.
You keep your business expertise and we enable communication!
Come and visit us on booth D.60 for a demonstration!
Activities
  • Customer Relationship
  • Customer interaction management
  • Solutions for customers with disabilities
  • Customer insights
  • Listening to customers

ACEMIS CONSEIL

www.acemis.fr
Stand CONFERENCE
Description Founded in 2000, Acemis is a consultancy and training firm specialized in transformation through customer experience. We provide end-to-end transformation support, from design to implementation. Our recommendations are based on ever-growing multi-sector expertise: banking/insurance, services, telecommunications, utilities, real estate, transport...
Activities
  • Customer interaction management
  • Relationship and customer experience consulting
  • Customer insights
  • Customer journey modeling
  • Analysis of customer data

ACTIVEO

www.activeo.com
Stand D32-E33
Description Customer Experience & Contact Management – Global Reach Serving the Market since 1993
Activeo is a recognized leader in customer experience and customer interaction helping clients to deliver a superior customer experience through their contact centers, web channels and an overall integrated customer strategy.
Activities
  • Customer Relationship
  • Contact centers software
  • Relationship and customer experience consulting
  • Voice of the Customer analysis
  • Analysis of customer verbatim

AFRC

Stand PARTENAIRE
Description L’AFRC rythme la transformation des entreprises et de l’économie par l’expérience client et collaborateur. Elle stimule l’intelligence collective, valorise les réussites et les meilleures pratiques, promeut des standards d’excellence et d’éthique relationnelle, réaffirme la contribution de l’expérience client dans l’économie française.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Artificial intelligence, bots
  • Relationship and customer experience consulting
  • Customer insights

AFTERDATA

https://www.afterdata.fr/
Stand VILLAGE START-UP - F23
Description AfterData offers a proprietary, turnkey machine learning solution specifically designed for department managers: churn, upselling, scoring or fraud.
Activities
  • Artificial intelligence, bots
  • Customer insights
  • Big data and customer intelligence
  • Customer data collection and processing
  • Analysis of customer data

AIRCALL

www.aircall.io
Stand D45
Description Aircall is the cloud-based phone system of choice for modern brands. Sales and support teams, or the entire company, can have their phone system up and running in just a few clicks and integrated with the tools that they love (Salesforce, HubSpot, Zendesk, Slack, Intercom and many more!).
Activities
  • Customer Relationship
  • Customer interaction management
  • Voice solutions
  • Telecom / VOIP operator
  • Customer insights

AKIO

www.akio.com
Stand E41
Description Akio is a company that provides customer experience software platforms since 1998. It proposes an omnichannel solution, the Akio.Cx platform, that helps you with customer engagement management - voice, e-mail, chat, social media (Facebook Messenger & Twitter), voice of the customer analysis and brand reputation monitoring.
Activities
  • Contact centers software
  • Customer interaction management
  • Conversation analysis
  • Analysis of customer verbatim
  • Social media monitoring

ALCMEON

https://www.alcmeon.com/
Stand D27
Description Alcméon is the most advanced business messaging platform for leading brands and retailers. Alcméon is a powerful SaaS messaging hub wich will transform your messenger, WhatsApp, WeChat or Apple business Chat accounts into new customer service, marketing and sales channels with its smart automation and hybrid technology.
Activities
  • Customer Relationship
  • Customer interaction management
  • Artificial intelligence, bots
  • Employee support tools
  • Social media monitoring

ALLO MEDIA

https://allo-media.net/
Stand E45
Description Allo-Media provides an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions.
Activities
  • Artificial intelligence, bots
  • Voice solutions
  • Conversation analysis
  • Voice of the Customer analysis
  • Analysis of customer verbatim

AMARC - ASSOCIATION POUR LE MANAGEMENT DE LA RÉCLAMATION CLIENT

www.amarc.asso.fr
Stand E08 - PARTENAIRE
Description AMARC aims to professionalize and promote the management of customer dissatisfaction. His watchword: "turn coal into diamonds"!
The association brings together 300 member companies around activities promoting the identification and sharing of good practices between players in customer relations, quality, customer experience ...
Activities
  • Customer Relationship
  • Training and human resources
  • Customer insights
  • Big data and customer intelligence
  • Listening to customers

API CLIENTS

www.apiclients.fr
Stand VILLAGE START-UP - F24B
Description What would happen if your satisfied customers shared their experience and their opinion on the quality of your services on video? Your prospects will surely warm up by viewing authentic testimonials. API Clients automates the collection of customer testimonials on video and feeds your digital marketing with high impact content
Activities
  • Customer Relationship
  • Customer relationship monitoring
  • Listening to customers
  • Voice of the Customer analysis
  • Analysis of customer verbatim

APIZEE

www.apizee.com
Stand E57
Description Apizee develops visuala ssistance solutions for contact and support centers. Apizee solutions enable experts to qualify, diagnose and provide remote assistance as well as if they were on site, with one click and without installing specific software or application.
Activities
  • Contact centers software
  • Customer interaction management
  • Employee support tools
  • Mobile services

AVAYA

www.avaya.com/fr
Stand D04
Description Avaya helps companies build intelligent experiences that matter for their customers and employees.
As a global leader in contact center, unified communications and cloud, we know the key role of communications in digital transformation.
Avaya IX™ solutions offers a truly seamless and integrated experience across our entire solution portfolio.
Activities
  • Customer Relationship
  • Customer interaction management
  • Artificial intelligence, bots
  • Cloud computing
  • Conversation analysis

AXIALYS

www.axialys.com
Description Axialys is a French technological company providing B2B customers a Telephony as a Software solution. With Axialys, you can easily manage in the Cloud your phone system from Salesforce, easiware, Zendesk and others : IVR, ACD, CTI, click-to-call, supervision, detailed reports.
Activities
  • Customer Relationship
  • Contact centers software
  • Voice solutions
  • Telecom / VOIP operator

BLUE PRISM

www.blueprism.com
Stand E03
Description More than 1700 enterprises in 170 countries trust Blue Prism intelligent automation platform to create new services and opportunities. In the customer relation field, Blue Prism maximize the human- digital worker collaboration and provides advanced cognitive technologies at the heart of the 21st century contact centers and customer satisfaction.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer interaction management
  • Artificial intelligence, bots
  • Cloud computing

BUCHER + SUTER

https://www.bucher-suter.com/
Stand D32-E33
Description Bucher + Suter is the largest Cisco Contact Center partner in Europe. More than 400 customers and 100,000 contact center agents in over 60 countries benefit from our years of Cisco expertise and our omnichannel Connectors for Salesforce, SAP, MicrosoftDynamics, Oracle and ServiceNow.
#Omnichannel #CloudCC #Hybrid #AI #Chatbot #Voicebot

Activities
  • Customer Relationship
  • Contact centers software
  • CRM solutions and social CRM
  • Customer interaction management
  • Artificial intelligence, bots

CALLDESK

www.calldesk.ai
Stand C56
Description calldesk allows contact centres to free up their teams' time by automating the processing repetitive phone calls. Callers interact with a conversational voice agent, that uses artificial intelligence to understand their request and provide a reliable response, 24/7, with no waiting time.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Contact centers software
  • Self care tools
  • Artificial intelligence, bots

CARE EXPERIENCE

www.domplus-groupe.fr
Stand D11
Description Care Experience advises companies about the subject of customer and employees experiences. It gives advice about the definition and implementation of their customer and employees experience strategies. The objective is to articulate the importance of the ‘Logic of Care’ philosophy which should be embedded in the strategies within their company
Activities
  • Relationship and customer experience consulting

CCC - POWERED BY TELUS INTERNATIONAL

www.yourccc.com
Stand E53
Description CCC and TELUS International offer service and support in over 50 languages from more than 50 locations in 20 countries in North- and Central-America, Europe and Asia. 50,000 team members provide highest level customer care solutions via incoming and outgoing calls, chat, e-mail, social media, AI solutions and back office activities.
Activities
  • Self care tools
  • Artificial intelligence, bots
  • Relationship and customer experience consulting
  • Big data and customer intelligence
  • Voice of the Customer analysis

CISCO

www.cisco.com
Stand D32-E33
Description Whether in the cloud, on premise, or in hybrid mode, only Cisco provides a complete solution combining analytics, artificial intelligence and team collaboration to help contact centers create personalized customer experiences.
We equip over 30,000 customers and over 3.5 million agents worldwide.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer interaction management
  • Artificial intelligence, bots
  • Voice solutions

CLUSTAAR

https://clustaar.com/fr/
Stand D14-E19
Description Clustaar is a Conversational AI Solution to automate and scale customer support. The technology strikes the right balance between a user-friendly interface, features to design & manage complex scenarios, and a powerful proprietary NLP. Automate up to 70% of user queries and relieve your customer support team from low-value tasks.
Activities
  • Customer Relationship
  • Self care tools
  • Artificial intelligence, bots
  • Analysis of customer verbatim

COHERIS

www.coheris.fr
Stand C30
Description Reference publisher of CRM, Artificial Intelligence and Analytics solutions, both on site or in the Cloud, Coheris places data at the heart of corporate strategy and supports them in the areas of Customer Relationship Management, Data Intelligence and Data Governance.
Activities
  • Customer Relationship
  • CRM solutions and social CRM
  • Customer interaction management
  • Relationship and customer experience consulting
  • Customer insights

CORELATIONS

www.corelations.fr
Stand E20
Description
Corelations intervenes in consulting and training programs focused on Customer Relationship (both verbal and written) and team management.
These are built on cooperative methods, collaborative project building and visual mapping, using efficient tools such as “Teltest”, the only telephone skills assessment tool currently on the market.
Activities
  • Customer Relationship
  • Customer relationship monitoring
  • Relationship and customer experience consulting
  • Training and human resources
  • Employee support tools

CR SOLUTIONS

Stand VILLAGE START-UP - F32

DIABOLOCOM

www.diabolocom.com
Stand D18-E21
Description Diabolocom is the call and email solution for your sales teams and contact centres, integrated into your CRM.
As a telecom operator, Diabolocom guarantees premium call quality and offers phone numbers in all countries. More than 300 customers use Diabolocom including Mantrac-Caterpillar, Moonpig, Photobox, Kapten (Freenow group), Carrefour...
Activities
  • Contact centers software
  • Self care tools
  • Customer interaction management
  • Voice solutions
  • Telecom / VOIP operator

DIALONCE

www.dial-once.com
Stand E58
Description DialOnce is an omnichannel orchestrator that is accessible from all contact channels (voice or digital). Your customers are directed to the right solution via the right channel, to optimize “First Interaction Resolution”.
Activities
  • Customer Relationship
  • Contact centers software
  • Self care tools
  • Customer interaction management
  • Customer insights

DIDOMI

www.didomi.io
Stand VILLAGE START-UP - F18
Description Didomi is a SaaS solution enabling companies to comply with data protection regulations such as RGPD, CCPA and ePrivacy. We use technology to automate the management of user consents and preferences to help professionals strengthen customer relationships.
Activities
  • Customer Relationship
  • Customer insights
  • Customer data collection and processing

DIGITAL MAG

www.digital-mag.fr
Stand PARTENAIRE
Description DIGITAL MAG is the reference for professionals in Digital Services, Direct Marketing, E-commerce, M-Commerce...
The magazine offers expertise on diverse subjects and focuses in on, portraits, files, investigations, news, and expert opinions...
The real answers to the real questions are in DIGITAL MAG !
Activities
  • Press

DQE SOFTWARE

https://www.dqe-software.com
Stand D08
Description DQE Software provides its customers with 100% GDPR Data Quality Management technologies that simplify the collection of reliable cross-channel data – data capture, real-time quality control, identity validation, identification via mobile – to provide better customer understanding, to simplify multi-channel experiences & to improve conversion rates
Activities
  • Customer Relationship
  • Contact centers software
  • CRM solutions and social CRM
  • Customer insights
  • Customer data collection and processing

E BOT7

https://e-bot7.de/fr/
Stand VILLAGE START-UP - F28
Description e-bot7 is an AI SaaS platform that helps companies engage and manage their digital customer service experience and communication providing real-time customer support via a hybrid Agent+AI solution.
Activities
  • Customer Relationship
  • Self care tools
  • Customer interaction management
  • Artificial intelligence, bots
  • Conversation analysis

EASIWARE

www.easiware.com
Stand D48
Description easiware helps brands improve the way they interact with customers and scale what makes customer relations great: personalization! Through customer knowledge centralization, customer requests automated processing and customer engagement (IA and semantic analysis), easiware enables companies to transform their customer care and customer experience.
Activities
  • Customer Relationship
  • Customer interaction management
  • Customer insights
  • Analysis of customer verbatim
  • Customer data collection and processing

EFFICY

www.efficy.com
Stand C26
Description Efficy offers a wide range of CRM softwares (Customer Relationship Management). These solutions provide companies of all sizes and from all sectors with innovative solutions in terms of Customer Relationship Management. They mainly address issues related to sales, marketing, customer service and analysis.
Activities
  • Customer Relationship
  • Customer relationship monitoring
  • CRM solutions and social CRM
  • Customer insights
  • Analysis of customer data

ELITE MULTIMEDIA CI

www.elitemultimedia.ci
Stand E56
Description Your multichannel contact center, more than a call center, a true partner in outsourcing your customer relationships. The more we are up to the task, the more you are focused on the heart of your business.
We interact with your prospects and customers by bringing a certain added value. With us, humans are at the center.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Relationship and customer experience consulting
  • Listening to customers
  • Quantitative and qualitative customer research

ELOQUANT

eloquant.com
Stand D28-E29
Description Since 2001, Eloquant has been the only publisher to propose a global Customer Relationship solution combining:
-Dialogue -> Customer Interaction Management: Multichannel Contact Center, Chatbot
-Listening -> Customer Feedback Management: Multichannel Surveys, Semantic Analysis
Eloquant provides reliable solutions and high-level support !
Activities
  • Customer Relationship
  • Contact centers software
  • Customer interaction management
  • Voice of the Customer analysis
  • Analysis of customer verbatim

ÉLU SERVICE CLIENT DE L'ANNÉE

www.escda.fr
Stand PARTENAIRE
Description Since 2007, the Voted Customer Service of the Year tests the Customer services’ quality through out mystery shoppers’ tests and reward the most effective companies by universe of consumption. It is also organized in Spain, UK, Germany, Morrocco and Tunisia.
Find out more on escda.fr
Activities
  • Customer Relationship
  • Customer relationship monitoring
  • Relationship and customer experience consulting

EMAILTREE AI

www.emailtree.ai
Stand VILLAGE START-UP - F21
Description EmailTree AI comes as an end-to-end AI-driven solution to empower customer services & support teams with more productivity tools, while increasing customer satisfaction.

NLP/NLU, ML/AI and RPA techniques are used in order to reply faster to emails, automate email composition and trigger automatic actions in databases.
Activities
  • Customer Relationship
  • Contact centers software
  • Self care tools
  • Customer interaction management
  • Artificial intelligence, bots

FRESHWORKS

www.freshworks.com/fr
Stand E50-F29
Description At Freshworks, we believe that you deserve better than the conventional business softwares. This is why we build easy-to-use and simple to configure SaaS solutions that you can simply plug and play. And the best part is that you don’t have to break your piggy-bank for them to work.
Activities
  • Customer Relationship
  • Artificial intelligence, bots
  • Employee support tools
  • Customer journey modeling
  • E-réputation

GENESYS

https://www.genesys.com/fr-fr
Stand C08
Description Genesys® leader in contact center and pioneered Experience as a Service delivers more than 70 billion customer experiences for 11000 organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer interaction management
  • Cloud computing
  • Customer journey modeling

GOLEM.AI

www.golem.ai
Stand E54
Description Golem.ai is an AI that simplifies your work. We help specialists through automation solutions for customers relations, management, documents validation or personal assistant of your company. This French artificial intelligence does not need machine learning, which makes on mets it explainable, transparent and not data collecting.
Activities
  • Customer Relationship
  • Customer interaction management
  • Artificial intelligence, bots
  • Big data and customer intelligence

GROUPE BIZNESS

www.groupe-bizness.com
Description Pioneer and Global Player of New Generation Vocational Training, the Bizness Group shakes up the codes of classical training, revolutionizing learning methods and professional training. It creates adapted and personalized training courses, aimed at training and performance.
Activities
  • Customer Relationship
  • Artificial intelligence, bots
  • Relationship and customer experience consulting
  • Training and human resources

HELLO CUSTOMER

https://www.hellocustomer.com/fr/
Stand F01
Description Hello Customer is an end-to-end solution to deliver on customer expectations. Through real-time feedback, we enable companies to truly understand what drives their customers and employees. Our AI engine delivers actionable insights with 95% accuracy at all levels of the business, so you can optimise processes for better experiences at lower costs.
Activities
  • Customer Relationship
  • Artificial intelligence, bots
  • Customer insights
  • Voice of the Customer analysis
  • Analysis of customer verbatim

HOLYDIS

https://www.holydis.com/
Stand D21
Description Holy-Dis offers a full range of software and services dedicated to activity forecasting, scheduling and time management. Our software is tailored for the specific needs of the Customer Relationship sector. Holy-Dis, it’s a 30 years’ experience history and a team of 55 experts adressing and solving the problems of 4,500 customers.
Activities
  • Contact centers software

HUMANIA BPO

Stand D50

IDYLIS.COM

www.idylis.com
Stand E18
Description idylis.com is online business management platform including sales management, CRM, accounting, payroll, time and expense tracking. A simple, customisable ERP solution perfect for small and medium entreprises.
Activities
  • Customer Relationship
  • CRM solutions and social CRM
  • Cloud computing

INBENTA

www.inbenta.fr
Stand E34
Description Natural language is the most universal way of communication. Inbenta serves companies by making human language understandable by machines, thanks to artificial intelligence.

Through chatbots, intelligent search and FAQs, Inbenta's conversational AI helps your customers and coworkers get automated and instant answers to their questions.
Activities
  • Customer Relationship
  • Self care tools
  • Customer interaction management
  • Artificial intelligence, bots
  • Voice of the Customer analysis

INIT

https://www.init-marketing.fr/
Stand E04 - PARTENAIRE
Description INIT is a research company, expert in customer satisfaction studies (Customer Journey barometers, Customer Feedback surveys, …) and in customer eXperience optimization (support for Customer eXperience programs, development of customer centricity).
Founded in 1995, INIT is the first French recognized specialist in the field and was the pioneer.

Activities
  • Relationship and customer experience consulting
  • Customer insights
  • Listening to customers
  • Analysis of customer data
  • Quantitative and qualitative customer research

INNSO

https://innso.com
Stand E22
Description An omnichannel customer service solution that empowers organizations to transform their CX, innso was born in the heart of the contact center environment. Its software solutions stand out from the crowd because of a unique inside-out approach to development.
Activities
  • Customer Relationship
  • Contact centers software
  • Self care tools
  • CRM solutions and social CRM
  • Customer interaction management

INO

https://www.ino.cx
Stand CONFERENCE
Description Consulting and technology
Activities
  • Customer Relationship
  • Contact centers software
  • Customer interaction management
  • Relationship and customer experience consulting
  • Telecom / VOIP operator

INTERSTIS

www.vippinterstis.com
Stand D36-E37
Description VIPP, the 1st international contact center in sub-Saharan Africa, now offers 3 destinations (Cameroon / Benin / Togo).
Nearly 3,000 employees are online daily with French consumers, for sales operations, customer service, moderation ... In 2019, they treated more than 30 million contacts.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing

ISI-COM

www.isi-com.com
Stand D14-E19
Description Solution de gestion des interactions clients multicanal.

Soyez là où se trouvent vos clients en leur proposant les canaux de communication adaptés à leurs habitudes et à leur génération : voix, email, SMS, webchat, visio, webcallback et réseaux sociaux. Vous ne manquez plus aucune interaction et traitez chaque client comme un VIP !
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Contact centers software
  • Customer interaction management
  • Voice solutions

KAWA EDITIONS

www.editions-kawa.com
Stand PARTENAIRE
Description Aujourd’hui, après plus de 150 titres publiés et quelques jolis best-sellers largement médiatisés, notre maison d’édition est devenue une référence dans les domaines du marketing, du digital et de la communication d’entreprise notamment.
Activities
  • Press

KIAMO

www.kiamo.com
Stand E28-F05
Description Robust omnichannel solution to improve the efficiency of Contact Centres.
Kiamo captures, orders and distributes all multimedia streams according to business rules, availability and skills of advisers. Designed for all users, the solution stands out for its functional richness , its ergonomics and its reliability.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer relationship monitoring
  • Customer interaction management
  • Workstation ergonomics

KPAM

www.kpam.fr
Stand D41
Description KPAM is a leading consultancy in France specialised in mapping Customer and Employee Journeys. The journey maps are made from customers’ and employees’ verbatim comments collected from your satisfaction or engagement surveys. We also specialise in mirroring customers and employees experiences.
Activities
  • Customer insights
  • Listening to customers
  • Analysis of customer verbatim
  • Customer journey modeling
  • Quantitative and qualitative customer research

KWALYS

https://www.kwalys.com
Stand VILLAGE START-UP - F24
Description Expert & editor of conversational solutions
Voice and text conversational robots: callbots, voicebots, chatbots, conversational AI
Channels covered: Web - websites, applications, Social Networks - Facebook, WhatsApp; Call Centers; Connected Speakers
Products: Bot Platform Kwalys & Ivy AI platform
Services: advice, set up & projects
Activities
  • Self care tools
  • Artificial intelligence, bots
  • Voice solutions
  • Employee support tools
  • Conversation analysis

LA POSTE SOLUTIONS BUSINESS

Stand CONFERENCE
Description On the communication market, La Poste interacts and advises its clients on data solutions, printing solutions, on campaign efficiency, including their measurement, but also on the implementation of multichannel solutions in a single goal: to optimize customer knowledge, a strategic lever for campaign effectiveness.
Activities
  • Customer Relationship
  • Relationship and customer experience consulting
  • Customer insights
  • Customer data collection and processing

LE SPHINX

www.lesphinx.eu
Stand E17
Description As a forerunner in the field of surveys and studies, Le Sphinx is your exclusive partner with an overall response to your customer research challenges: satisfaction surveys, text mining of customer reviews, customer experience platforms, … Its strength lies in the alliance of its powerful software solutions and the expertise of its data scientists.
Activities
  • Listening to customers
  • Voice of the Customer analysis
  • Analysis of customer verbatim
  • Customer data collection and processing
  • Quantitative and qualitative customer research

LOUGAGE

www.lougage-paris.com
Stand VILLAGE START-UP - F20
Description Lougage designs assistance solutions to better reach your customers needs. We lend them the equipment they need for the duration of their troubleshooting. Everyday items delivered quickly with a top-of-the-line support service so that a claim becomes a unique experience that transcends the status quo.
Activities
  • Customer Relationship
  • Self care tools
  • Customer interaction management
  • Employee support tools
  • Customer journey modeling

MANIFONE

http://www.manifone.fr/
Stand C44
Description Manifone, the Telecom Operator for Customer Relashions and Contact Center Specialist.
Our DNA: make telecoms no longer a cost center but a lever for your competitiveness.
Our various specific business services allow you, in a few clicks, to increase your reachability, productivity and operational efficiency.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer relationship monitoring
  • Telecom / VOIP operator
  • Conversation analysis

MATYS SUPPORT SERVICES SA

https://www.matys-services.com/
Stand D46
Description Matys Support Services SA is an expert partner in customer relationship management, IT services, and software development.
We are a human sized company, with a skilled team and agile management, based in the heart of Rabat's Business disctrict.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Customer relationship monitoring
  • Relationship and customer experience consulting

MAYDAY

www.getmayday.co
Stand VILLAGE START-UP - F25
Description Mayday is the first intelligent decision tree directly integrated into the agent workspace. Mayday guides the agents step by step and therefore allow to reduce training time, cut resolution time and ensure quality.
Activities
  • Customer Relationship
  • Contact centers software
  • Employee support tools
  • Big data and customer intelligence
  • Customer journey modeling

MEDIATECH-CX

https://www.mediatech-cx.com/
Stand CONFERENCE
Description Mediatech-cx, is the French market leader in Customer Experience management software. The Mediatech-cx platform captures and analyses customers’ perceptions at every moment of their journey using surveys, web reviews and all available data. It empowers each employee to act instantly to shape the customer experience.
Activities
  • Customer Relationship
  • Relationship and customer experience consulting
  • Voice of the Customer analysis
  • Analysis of customer verbatim
  • Analysis of customer data

MYQM FRANCE

www.myqm.io
Stand F09
Description MyQM is a Saas platform for measuring and managing the quality of your Customer Relationship Centres.

Integrating Customer Feedback, Speech Analytics and AI, MyQM allows you to identify the main customer irritants in order to trigger appropriate action plans and compare the quality delivered and the quality perceived.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer relationship monitoring
  • Artificial intelligence, bots
  • Conversation analysis

MYRIAD

www.myriad-data.com
Stand D33
Description Myriad is a designer of Artificial Intelligence solutions dedicated to business transformation and productivity.
Myriad has developed solutions that enable automatic email processing, as well as the capture and processing of information from social networks.
Activities
  • Customer interaction management
  • Artificial intelligence, bots
  • Big data and customer intelligence
  • Analysis of customer verbatim
  • Analysis of customer data

NETMEDIA GROUP

https://www.relationclientmag.fr/
Stand A16 - PARTENAIRE
Description Customer Relations brings you all the information you need to take stock of strong trends in customer relations.
Organized around four main headings, Actors, Trade, HR and Technos, the magazine, print and digital, invites you to meet the emblematic personalities of your profession
Activities
  • Press

NFON

www.nfon.com/fr
Stand C50
Description Headquartered in Munich, NFON AG is the only pan-European cloud PBX provider - counting more than 30,000 companies across 15 European countries as customers. NFON, the cloud telephone system, offers over 150 functions as well as a seamless integration of premium solutions.
NFON also offers specific solutions for call centers.
Activities
  • Contact centers software
  • Customer relationship monitoring
  • Voice solutions
  • Telecom / VOIP operator
  • Mobile services

NIXXIS

www.nixxis.com
Stand F17
Description Nixxis is the market leader in call center and business CRM solutions. Our Nixxis Contact Suite solution is universally recognized for its reliability, the extent of its functionality and the performance it achieves for the professionals who use it. The professionalism of our customer support is taken as a refererence by all players in the field.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer interaction management
  • Voice solutions
  • Cloud computing

NXO FRANCE

www.nxo.eu
Stand C08
Description NXO is a major player in customer relations for more than 20 years and operates in 300 contact center.
We support companies in the transformation of their customer relations tools on site or in cloud mode: self-service, multi-channel distribution and reporting, quality management, software development.
Activities
  • Contact centers software
  • Self care tools
  • Artificial intelligence, bots
  • Relationship and customer experience consulting
  • Cloud computing

ODIGO

https://www.odigo.com/fr-fr/
Stand C04-D03
Description Odigo, a Capgemini brand, helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer interaction management
  • Voice solutions
  • Telecom / VOIP operator

OPENTEXT

Stand C54

ORTHODIDACTE

https://www.orthodidacte.com
Stand E30
Description French is the 5th most spoken language in the world and is an especially difficult one to write! Today, 90% of emails written in French contain at least one spelling error.

Orthodidacte is an e-learning platform dedicated to written communication skills and has been helping customer care professionals to improve for the last 10 years.
Activities
  • Customer Relationship
  • Training and human resources
  • Conversation analysis
  • Analysis of customer verbatim

PINDROP

www.pindrop.com
Description Pindrop® solutions are leading the way in the future of voice by establishing the standard for security, identity and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers and retailers in the world using patented technology that extracts an unrivalled amount of intelligence from every call encountered.
Activities
  • Contact centre and telephone marketing
  • Contact centers software
  • Artificial intelligence, bots
  • Voice solutions
  • Voice of the Customer analysis

PINPO

www.pinpo.fr
Stand VILLAGE START-UP - F19
Description Pinpo boosts companies’ sales conversion rates with a SaaS that automates and simplifies lead qualification. Pinpo relies on robust AI-powered sales assistant and a community of 70+ experts to engage leads over natural text conversations, qualify them, and identify the ones that are ready to buy.
Activities
  • Contact centre and telephone marketing
  • Customer interaction management
  • Artificial intelligence, bots
  • Conversation analysis
  • Customer data collection and processing

PRISME.AI

https://www.prisme.ai
Stand E10
Description A complete platform that offers a range of conversational tools with an omnichannel approach to boost your digital strategy without a line of code. From hybrid chat (bot and human chat), callbots, voicebots, conversational search engine, to the integration of your own CRM.
Visit our stand for demos.
Activities
  • Self care tools
  • Customer interaction management
  • Artificial intelligence, bots
  • Voice solutions
  • Conversation analysis

PROXEM

https://www.proxem.com
Stand E09
Description Founded in 2007, the software editor Proxem is the French pioneer of Semantic Analysis of textual data for companies.

30 years of R&D in Artificial Intelligence applied to the semantic allowed to develop Proxem Studio, an agile, flexible and user-friendly application for companies to transform their textual data into actionable information.
Activities
  • Customer Relationship
  • Artificial intelligence, bots
  • Customer insights
  • Big data and customer intelligence
  • Analysis of customer verbatim

QWAM CI

www.qwamci.com
Stand F33
Description QWAM Content Intelligence is a software company specialized in semantics and artificial intelligence for textual data analytics (NLP). QWAM solutions are used by a large number of companies and organizations industry, services, media, government).
Activities
  • Customer relationship monitoring
  • Big data and customer intelligence
  • Analysis of customer verbatim
  • Analysis of customer data
  • Social media monitoring

RECITAL

www.recital.ai
Stand VILLAGE START-UP - F30
Description reciTAL publishes AI software for Automatic Language Processing. The company is developing a solution for automatic mail processing that performs a multitude of tasks and a solution that queries documents and internal data to transform them into a knowledge base.
Activities
  • Contact centers software
  • Customer interaction management
  • Artificial intelligence, bots
  • Employee support tools
  • Customer data collection and processing

RINGCENTRAL

https://www.ringcentral.fr/
Stand D24-E25
Description RingCentral, Inc. is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer relationship monitoring
  • Customer interaction management
  • Voice solutions

RINGOVER

ringover.com
Stand E36
Description RingOver is cloud business phone system that connects to your CRM. Enjoy unlimited calls towards 65 destinations, HD quality, cloud switchboard, advanced statistics and over 70 functionalities to boost the productivity of your teams.
Activities
  • Contact centre and telephone marketing
  • Contact centers software
  • Telecom / VOIP operator

SATISFACTORY

www.satisfactory.fr
Stand E52-F31
Description SaaS Feedback Management tool and services provider, we gather all kinds of customer feedback, analyse them and help firms monitoring customer experience all along the customer journey thanks to IA.

+ 15 K users and 50 VoC programs on board : Enedis, Suez, Auchan, Oui Sncf, Crédit Agricole, Boursorama, Pierre & Vacances Center Parcs, Barrière.
Activities
  • Listening to customers
  • Voice of the Customer analysis
  • Analysis of customer verbatim
  • Customer journey modeling
  • Customer data collection and processing

SERENEO

www.sereneo.com
Stand D29
Description Sereneo combines AI, automation and human through the digital customer journey engine to limit the customer effort and make the advisor’s activity easyer.
In 2020, its new omnichannel bot/agent platform enables collaboration and synergy between autonomous bots and augmented agents to upgrade the customer relationship and to reduce its costs.
Activities
  • Self care tools
  • Customer interaction management
  • Artificial intelligence, bots
  • Employee support tools
  • Customer journey modeling

SERRANT CONSULTING

www.serrant.fr
Stand F11
Description Serrant Consulting designs methodological and human processes to promote the rational and effective development of customer listening:
- performance measurement systems (satisfaction, mystery shopping)
- Managerial support to make sense to the process
- Training of teams
- Monitoring and animation of results
Activities
  • Relationship and customer experience consulting
  • Listening to customers
  • Customer journey modeling
  • Quantitative and qualitative customer research
  • Mystery shopping studies

SERVICENOW

www.servicenow.fr
Stand D13
Description ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise
Activities
  • Contact centers software
  • Customer interaction management
  • Artificial intelligence, bots
  • Employee support tools
  • Cloud computing

SMART TRIBUNE

www.smart-tribune.com/fr/
Stand D38
Description Smart Tribune is a SaaS company which provides smart self-service solutions for digital customer relationship. Our solutions help customers to get relevant and immediate answers, 24/7, by their own. For companies, we offer a better user experience while reducing their contact rate.
Activities
  • Customer Relationship
  • Self care tools
  • Relationship and customer experience consulting
  • Employee support tools

SP2C

www.sp2c.org
Stand PARTENAIRE
Description SP2C brings together the main French companies in the outsourced customer experience. Our members employ more than 80,000 people and operate on a market of 2.6 billion Euros in turnover. The vocation of the SP2C is to promote and enhance our profession, to defend its usefulness and to enhance its influence.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Customer interaction management
  • Voice solutions
  • Digitales Researches

SPEAKYLINK

https://speakylink.com/
Stand E46
Description Speakylink is a simple, secure and installation-free remote assistance solution.
It allows you, from a simple phone call, to offer in addition: video, hypertext links, photos and tchat.
The use cases are multiple: after-sales service, sales administration, online support.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Contact centers software
  • Customer relationship monitoring
  • Customer interaction management

STRATÉGIES

Stand PARTENAIRE

SWITCHY.PRO

www.switchy.pro
Stand VILLAGE START-UP - F22
Description Switchy.pro is the first 100% outsourced switchboard solution. Activation takes place in less than 5 minutes. The revolutionary model (independent and without subscription) allows entrepreneurs and small businesses to improve customer relations and never miss a phone call (prospects and customers).
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Customer relationship monitoring
  • Customer interaction management
  • Mobile services

SYD

https://syd.fr/
Stand E42
Description We are integrator of Microsoft Dynamics CRM: a global CRM solution dedicated to businesses from 5 to 5000 employees.
We also integrate Kiamo and IsiCom solutions, rich and powerful tools designed to improve the efficiency of your contact center.
Activities
  • Customer Relationship
  • Contact centers software
  • CRM solutions and social CRM
  • Customer interaction management
  • Customer insights

TALKDESK

talkdesk.com
Stand D37
Description Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, over 1,800 innovative companies including John Paul, Doctolib and Trivago rely on Talkdesk to power their customer interactions.
Activities
  • Contact centers software
  • Customer interaction management
  • Artificial intelligence, bots
  • Voice solutions
  • Cloud computing

TESSI

www.tessi.eu
Stand C54
Description Tessi is an European player in Business Process Services. The Consulting & Integration division is where we work to enable enterprises to create better experiences through content management and customer communications. Our offering include professional services, consulting and integration of best of breed software solutions.
Activities
  • Customer interaction management
  • Relationship and customer experience consulting
  • Conversation analysis
  • Customer insights
  • Customer journey modeling

THINKNEXT

orion.thinknext.be
Stand E12
Description Orion enables enterprises to take automated action on customer requests. Our goal is to increase your company's efficiency. Your  workforce can handle larger customer request volumes more easily, gain more insight and increase customer satisfaction. Orion is an engine based on AI technology and plugs in on top of your existing systems.
Activities
  • Contact centers software
  • Artificial intelligence, bots
  • Voice solutions
  • Relationship and customer experience consulting
  • Big data and customer intelligence

TUNIS CALL CENTER

www.tuniscallcenter.com
Stand E11
Description Pioneer of the call centers in Tunisia since 1998, TCC is a multilingual and multi-channel contact centre for customer service, sales and telemarketing.
TCC is now developing with a new focus on IT, development and coding.
With more than 500 positions spread over 4 sites, in Tunis and Bizerte, TCC is ISO 18295-1, ISO 9001V2015 and RGPD compliant.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing

TWILIO

www.twilio.com
Description Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs. Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Activities
  • Customer Relationship
  • Contact centers software
  • Customer interaction management
  • Artificial intelligence, bots
  • Voice solutions

UBICENTREX

https://ubicentrex.fr
Stand F03
Description A contact center software for call centers with multi-campaigns, predictive, detailed statistics and much more. Qualify your prospects during outgoing call campaigns. Our tool brings together the phone and the software in a single interface.
Activities
  • Customer Relationship
  • Contact centers software
  • CRM solutions and social CRM
  • Telecom / VOIP operator

VERINT SYSTEMS SAS

https://www.verint.com/fr/
Stand D49
Description Verint: The Customer Engagement Company
Simplify, modernize and automate Customer engagement
With software and services that drive loyalty, boost business performance, speed up processes, and position your business well ahead of its competitors
Activities
  • Contact centers software
  • Customer relationship monitoring
  • Customer interaction management
  • Analysis of customer verbatim
  • Analysis of customer data

VIADIALOG

www.viadialog.com
Stand C18
Description ViaDialog, major player in CIM industry, presents ViaFlow, the first natively omnichannel customer interaction management platform offering a 360° customer view. ViaFlow gives the possibility to code its entire business in the form of integrated applications hybridizing emotional and artificial intelligence in a single interface.
Activities
  • Customer Relationship
  • Contact centers software
  • Customer interaction management
  • Artificial intelligence, bots
  • Voice solutions

VIAVOO

https://viavoo.com
Stand C24
Description AI-based Natural Language Understanding, built for customer conversations. SaaS Platform that provides Actionable Insights : Feedback Analytics, Speech Analytics, Emotion Analytics. Customer Service Automation (callbot // chatbot // mailbot), with ILIBOT by viavoo.
Activities
  • Artificial intelligence, bots
  • Voice solutions
  • Conversation analysis
  • Customer insights
  • Analysis of customer verbatim

VIAVOO

https://insightelling.com
Stand PARTENAIRE
Description Digital Media that provides Customer Experience Insights from Customer Reviews and Social Networks Analysis : barometer, top-flop, focus, emotion.
Activities
  • Listening to customers
  • Voice of the Customer analysis
  • Analysis of customer verbatim
  • Digitales Researches
  • Press

VIPP & PHILIPPE

www.vippinterstis.com
Stand E38
Description The VIPP & Philippe multichannel contact center is located in Anteuil (Doubs).
"Entreprise Adaptée", VIPP & Philippe offers companies wishing to outsource their customer relations in France a societal and a competitive budget approaches.
The long-term objective : 150 multimedia work positions.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing

VOCALCOM

www.vocalcom.com
Stand C16-D15
Description Vocalcom is the worldwide provider of contact center solutions to fulfill the customers satisfaction and the agents’ efficiency. Available in the cloud and on-premise, our solutions can be used in stand alone mode for IS integration or in Salesforce’s AppExchange for a native access to you customer knowledge. Visit us and discover 2020’s edition.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Contact centers software
  • Customer interaction management
  • Voice solutions

VOCAZA

https://www.vocaza.com/
Stand E49
Description Leader in the management and improvement of the Customer Experience, Vocaza is developing a Cloud software platform to : automate the collection of data and measure Customer Satisfaction, analyze the customer experience and conduct an improvement plan, involve and mobilize the employees and engage the teams in a Customer Centric approach.
Activities
  • Listening to customers
  • Voice of the Customer analysis
  • Customer data collection and processing
  • Quantitative and qualitative customer research
  • Digitales Researches

VOXENS

www.voxens.fr
Stand C38
Description For 10 years, Voxens contributes to its partners' growth.
Through BtoB or BtoC campaigns, we work on incoming or receiving actions covering the full customer cycle. We put customer's satisfaction and your ROI at the heart of our priorities.
Let's meet on our booth to discuss about your next projects !
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Customer interaction management
  • Relationship and customer experience consulting
  • Digitales Researches

VOXPAY

https://voxpay.ai
Stand F15
Description VOXPAY is a French fintech company that provides call centers and stores with a unique and seamless omnichannel solution for securing remote payments. Ensuring the highest quality standards through the PCI DSS level 1 certification, VOXPAY protects your company from credit card information leakage risks while offering a reassuring and personalised
Activities
  • CRM solutions and social CRM
  • Voice solutions
  • Telecom / VOIP operator

WE LOVE CUSTOMERS

https://www.welovecustomers.fr
Stand E14
Description Boost your word to mouth ! We Love Customers provides an all-in-one platform which includes surveys and NPS, referral programs, e-reputation and loyalty system.
Activities
  • Customer Relationship
  • CRM solutions and social CRM
  • Customer interaction management
  • Relationship and customer experience consulting
  • E-réputation

WISPER

Stand F35
Description As a leader in Desktop Management, we reinvent PC solutions to offer efficient workstations with the lowest TCO of the market to our customers.
ceBox® is a connected PC solution that lets you pilot all desktops centrally without any third-party solution needed. Offered as a monthly subscription service, the ceBox offer includes the Intel NUC.
Activities
  • Workstation ergonomics
  • Cloud computing

WIZVILLE

https://wizville.fr/
Stand D50
Description In an increasingly interconnected world, where everything is just one click away, customer feedback has never had such a huge impact on business performance.
WizVille is a SaaS-based enterprise solution which helps retailers listen to their customers, mobilize their teams and take control of their online reputation ... with great simplicity.
Activities
  • Listening to customers
  • Voice of the Customer analysis
  • Analysis of customer data
  • E-réputation
  • Social media monitoring

WORLDLINE

www.worldline.com
Stand CONFERENCE
Description Worldline helps large companies to improve dialog with their customers through everyday support for managing their conversations. Worldline provides omnichannel solutions which are easy to use, ergonomic and customizable. Our solutions, and experience, contribute to improving the overall customer experience.
Activities
  • Customer Relationship
  • Contact centers software
  • Self care tools
  • Customer interaction management
  • Cloud computing

XIVO

https://www.xivo.solutions/
Stand C12
Description
XiVO, first Open Source Call Center and Customer Relationship solution. XiVO offers advanced and tailor-made features at no license cost per user. Thanks to its native functionalities, it creates a real optimization of the customer journey. XiVO integrates with the application ecosystem and business tools in call center.
Activities
  • Customer Relationship
  • Contact centers software

ZAION

www.zaion.ai
Stand D25
Description Zaion offers a complete solution for processing voice customer relations based on Artificial Intelligence and supervised in real time.
Our mission: To put the voice back at the heart of Customer Experience and enhance Human Capital.
Activities
  • Customer Relationship
  • Artificial intelligence, bots
  • Voice solutions
  • Relationship and customer experience consulting
  • Conversation analysis

ZIWO

https://www.ziwo.io/fr/
Stand D54
Description ZIWO : Talk To Your Clients. Simply.

ZIWO is a Cloud Call Center Software deployed instantly. Full API based. CRM plugins. Connect real or
virtual agents. Virtual phone numbers in any country.
Activities
  • Customer Relationship
  • Contact centre and telephone marketing
  • Contact centers software
  • Telecom / VOIP operator
  • Voice of the Customer analysis

ZOHO FRANCE

zoho.com/fr
Stand C40
Description Zoho is the operating system for businesses: a unique platform online capable of managing an entire company. With 45+ applications in almost every major business category, including sales, marketing, customer support, as well as numerous productivity and collaboration tools.
Activities
  • Customer Relationship
  • Contact centers software
  • CRM solutions and social CRM
  • Customer interaction management
  • Artificial intelligence, bots
    Stratégie clients: The Customer Relations and Market Research Exhibition

    June 22th, 23th & 24th 2021

    Paris porte de Versailles

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