Exhibitors
Description Acapela creates synthetic voices based on neural technology that give a voice persona to all services and products that need to speak. Personalized digital voices or branded voices, adapted to their context of application, based on promising results of voiceAI for a successful user journey. #chatbot #voicebot #conversation
Activities
- Cloud computing
- Customer Relationship
- Solutions using artificial intelligence
- Voice solutions
Description The AFRC (French Association of Customer Relations) comes the transformation of companies and the economy through the customer and employee experience with 4 actions :
1. Stimulate collective intelligence,
2. Valuing best practices,
3. Engage stakeholders,
4. Reaffirm the contribution of the customer experience to the French economy.
1. Stimulate collective intelligence,
2. Valuing best practices,
3. Engage stakeholders,
4. Reaffirm the contribution of the customer experience to the French economy.
Activities
- Call centers, contact centers
- Customer insights
- Relationship and customer experience consulting
- Customer Relationship
Description Aircall is a top choice for modern businesses, offering a cloud-based call center and phone system with seamless integration to more than 100 popular productivity and helpdesk tools like Salesforce, HubSpot or Zendesk. Aircall prioritizes ease of use and collaboration for powerful communication with customers, prospects, candidates, and colleagues.
Activities
- Conversation analysis, speech analysis
- Call centers, contact centers
- Telecom / VOIP operator
- Customer Relationship
- Telecommunications and computer services
Description Editor of the omnichannel contact center software that transforms the customer advisor into an Augmented Agent: all interaction channels, phone, e-mail, live chat, web call back & social networks unified on an unique interface, with client history, collaborative tools and the help of AI to ensure optimal customer satisfaction.
Activities
- Analysis of customer verbatim
- Customer interaction management
- Contact centers software
- Customer Relationship
- Solutions using artificial intelligence
Description Alcméon is the most advanced business messaging platform for leading brands and retailers. Alcméon is a powerful SaaS messaging hub which will transform your Messenger, WhatsApp, Instagram or Apple Messages accounts into new customer service, marketing and sales channels with its smart automation and hybrid technology.
Activities
- Customer interaction management
- Contact centers software
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
- Solutions for email platforms
Description AlloBrain provides large enterprises with an AI-powered platform to manage customer voice across multiple channels, enhance customer experience, and streamline costs.
Activities
- Conversation analysis, speech analysis
- Analysis of customer verbatim
- Call centers, contact centers
- Listening to customers
- Callbot, Chatbot and Messagingbot solutions
Description L'AMARC réunit 300 entreprises autour d'une ambition : « transformer le pépin en pépite » ! Elle accompagne ses adhérents dans la professionnalisation et la promotion du management de l'insatisfaction client.
Dans un esprit convivial, l'AMARC favorise le partage de pratiques et les échanges entre acteurs, issus de la relation client, qualité, CX...
Dans un esprit convivial, l'AMARC favorise le partage de pratiques et les échanges entre acteurs, issus de la relation client, qualité, CX...
Activities
- Change Management / Transformation
- Listening to customers
- Customer loyalty management
- Training organization
- Customer Relationship
Description
The Media FOR ALL PHYSICAL AND DIGITAL INTERACTIONS BETWEEN BRANDS AND THEIR CUSTOMERS (PATIENTS / USERS / CONSUMERS / CUSTOMER…)
The Media FOR ALL PHYSICAL AND DIGITAL INTERACTIONS BETWEEN BRANDS AND THEIR CUSTOMERS (PATIENTS / USERS / CONSUMERS / CUSTOMER…)
Activities
- Press
Description Apenday is your hub for scheduling meetings professionally and efficiently. We allow companies to improve the customer experience while optimizing their organization everyday.
Our customers, present in many sectors, offer with Apenday fluid, engaging and multi-channel meetings to their customers.
Our customers, present in many sectors, offer with Apenday fluid, engaging and multi-channel meetings to their customers.
Activities
- Customer loyalty management
- Customer interaction management
- Robotic process automation software
- Self care tools
- Customer Relationship
Description Apizee is the leader in video communication for customer service, field service, collaboration, and remote selling. Our 100% European video solution, helps you deliver more personalized and secure real-time interactions to save time and boost overall customer satisfaction.
Activities
- Customer interaction management
- Contact centers software
- Video call platform
- Customer Relationship
Description Armatis is a specialist in outsourced
We’ve had one passion for over 30 years: Customer Relations
We put your customers first, whoever they are, wherever they are, whatever their languages. Our goal is to meet their expectations of immediacy, simplicity, efficiency, recognition, support with appropriate geographic, human and technological solutions
We’ve had one passion for over 30 years: Customer Relations
We put your customers first, whoever they are, wherever they are, whatever their languages. Our goal is to meet their expectations of immediacy, simplicity, efficiency, recognition, support with appropriate geographic, human and technological solutions
Activities
- Call centers, contact centers
- Relationship and customer experience consulting
- Outsourcing of customer relationship
- Customer interaction management
- Customer Relationship
Description Avaya is shaping the future of customer experiences with innovation and partnerships to help organizations achieve strategic ambitions and desired outcomes. We provide contact center and communications solutions that are redefining customer and employee engagement. Our solutions power immersive, personalized, and memorable experiences that matter.
Activities
- Call centers, contact centers
- Customer interaction management
- Contact centers software
- Telecom / VOIP operator
- Solutions using artificial intelligence
Description Since 2006, Amazon Web Services has been the world's most comprehensive and adopted secure cloud. AWS Expands Services to Manage Workloads with 200+ Comprehensive Services for Computing, Storage, Database, Networking, Analytics, Machine Learning, AI, and Experience customer in a sustainable cloud.
Activities
- Big data and customer intelligence
- Cloud computing
- Cybersecurity
- CRM solutions and social CRM
- Solutions using artificial intelligence
Description Axialys offers a cloud contact center solution, specializing in the telephony channel thanks to its experience as a telecom operator: IVR, ACD, CTI, VoIP, numbers. Axialys integrates perfectly into business ecosystems via native connectors or APIs.
Our references: Voyage privé, Meetic, GetAround, DPD, Galeries Lafayette.
Our references: Voyage privé, Meetic, GetAround, DPD, Galeries Lafayette.
Activities
- Contact centers software
- Telecom / VOIP operator
- Customer Relationship
- Voice solutions
Description Beyond Reason bridges the worlds of neuroscience & marketing.
Thanks to their groundbreaking model, it's now possible to have a direct & systematic influence on the brain processes that impact consumer preferences & purchases.
World class brands rely on this model to adapt their marketing & have maximum influence on what people like & buy.
Thanks to their groundbreaking model, it's now possible to have a direct & systematic influence on the brain processes that impact consumer preferences & purchases.
World class brands rely on this model to adapt their marketing & have maximum influence on what people like & buy.
Activities
- Big data and customer intelligence
- Voice of the Customer analysis
- Customer insights
- Relationship and customer experience consulting
- Digital surveys
Description BigProfiles is a start-up specialized in Artificial Intelligence for Telesales and Telemarketing.
Our Platform can predict the purchase probability of each prospect or client.
It is used by BPOs, Utilities, Tleco, but also by Banks, Insurance and debt collection companies.
Our Platform can predict the purchase probability of each prospect or client.
It is used by BPOs, Utilities, Tleco, but also by Banks, Insurance and debt collection companies.
Activities
- Big data and customer intelligence
- Customer data collection and processing
- Customer loyalty management
- Contact centers software
- Solutions using artificial intelligence
Description Calabrio is the customer experience company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated, analytics-driven Workforce Engagement Management suite. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs
Activities
- Conversation analysis, speech analysis
- Voice of the Customer analysis
- Contact centers software
- Customer relationship monitoring
- Voice of the customer monitoring
Description Calizy is a multi-channel appointment scheduling solution designed for small and medium-sized companies and large groups. It optimises customer relations by allocating appointments in real time according to the company's criteria. Its objective is to reduce the time spent on coordination while improving the productivity of its customers.
Activities
- Customer interaction management
- Customer journey modeling
- Employee support tools
- Self care tools
- Solutions using artificial intelligence
Description Call of Success is the first Contact Center Marketplace with access to over 600 partners available worldwide to help you outsource your customer relations and sales.
In addition to sourcing, Call of Success offers a 360° support to launch, train and manage your outsourced customer relationship.
In addition to sourcing, Call of Success offers a 360° support to launch, train and manage your outsourced customer relationship.
Activities
- Analysis of the teams' business skills
- Call centers, contact centers
- Relationship and customer experience consulting
- Outsourcing of customer relationship
- Training organization
Description .
Activities
- Contrôle qualité des CRC
- Consulting in organization and management
- Relationship and customer experience consulting
- Contact centers software
- Customer relationship monitoring
Description Ceritek is a consulting and service company specializing in the design, implementation and maintenance of innovative solutions for contact centers. It supports its clients in the effective management of multichannel interactions (voice, emails, bots, social networks, etc.) and in the optimization of human resources.
Activities
- Call centers, contact centers
- Relationship and customer experience consulting
- Integrator SSII
- Callbot, Chatbot and Messagingbot solutions
- Voice solutions
Description ChapsVision, the French data specialist, supports major retailers and players in the banking and finance industry by enabling them to offer an ultra-personalized customer experience in order to engage and win new buyers while improving their sales performance and operational profitability.
Activities
- Conversation analysis, speech analysis
- Analysis of customer data
- CRM Onboarding
- Customer relationship monitoring
- CRM solutions and social CRM
Description The scientific tools and methods of COS System ® (Customer Orientation Score) enable organisations to develop a true Customer Culture which has a very strong impact on the profit chain of companies. Our approach is based on the intentions and behaviour of employees with an e-learning coaching programme.
Activities
- Analysis of the teams' business skills
- Customer insights
- Consulting in organization and management
- Relationship and customer experience consulting
- Customer loyalty management
Description ProcessFirst is the partner, distributor, and integrator of Creatio in France.
Creatio is a global vendor of a well recognized CRM, process automation and No-code application generation platform, for IT and business teams.
Come meet us and imagine the future of your organization reshaped, redesigned and modernized thanks to the no-code of Creatio.
Creatio is a global vendor of a well recognized CRM, process automation and No-code application generation platform, for IT and business teams.
Come meet us and imagine the future of your organization reshaped, redesigned and modernized thanks to the no-code of Creatio.
Activities
- Customer interaction management
- Customer journey modeling
- Customer relationship monitoring
- Customer Relationship
- CRM solutions and social CRM
Description Turnkey solutions to boost your sales!
CYWYC stands out for its willingness to innovate and its commitment to its customers.
In addition to the technological aspects, we offer all companies the opportunity to develop at the level of their ambition.
CYWYC stands out for its willingness to innovate and its commitment to its customers.
In addition to the technological aspects, we offer all companies the opportunity to develop at the level of their ambition.
Activities
- Customer insights
- Outsourcing of customer relationship
- Contact centers software
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
Description Diabolocom is the European expert in cloud telephony dedicated to sales teams and contact centers, natively integrated into your CRM.
As a telecom operator, Diabolocom guarantees premium call quality worldwide.
More than 350 local and international leading companies in various industries trust Diabolocom to grow their business.
As a telecom operator, Diabolocom guarantees premium call quality worldwide.
More than 350 local and international leading companies in various industries trust Diabolocom to grow their business.
Activities
- Call centers, contact centers
- Contact centers software
- Telecom / VOIP operator
- Customer Relationship
- Voice solutions
Description Dialfire is a cloud-based phone campaign platform for all types of phone campaigns. Comes with outbound predictive dialing and inbound call blending. Easy to use, ideal for call centers and sales organizations. Workflow and client masks are fully customizable. Smooth integration into existing infrastructure with built-in scripts and APIs.
Activities
- Conversation analysis, speech analysis
- Call centers, contact centers
- Contact centers software
- Telecom / VOIP operator
- CRM solutions and social CRM
Description DialOnce enables customer journeys orchestration of clients contacting you by phone or digitally, to guide them towards the best resolution based on your choices. Incoming contact orchestration promotes self-care and prioritizes your value-added contacts while enhancing customer experience to optimize “First Interaction Resolution”.
Activities
- Customer insights
- Customer interaction management
- Contact centers software
- Self care tools
- Customer Relationship
Description DQE is the publisher of DQE One, a data quality management solution to help organization ensure that their customer data is reliable, accessible to everyone, at all time.
Specialized in BtoC and BtoB customer contact and identity data, DQE One includes two product lines: DataQ, a contact data quality solution, and Unify, a deduplication solution.
Specialized in BtoC and BtoB customer contact and identity data, DQE One includes two product lines: DataQ, a contact data quality solution, and Unify, a deduplication solution.
Activities
- Analysis of customer data
- Big data and customer intelligence
- Customer insights
- CRM solutions and social CRM
- Customer identification solutions
Description DRUID is an end-to-end platform for building, deploying and scaling AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way.
Activities
- Conversation analysis, speech analysis
- Robotic process automation software
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
- Voice solutions
Description Dydu is a company specialized in conversational AI.
Since 2009, we are leader on chatbots and callbots solutions. We have developed our own algorithms and our bots are available in 10 languages.
In 2022, we had 160 live projects.
Since 2009, we are leader on chatbots and callbots solutions. We have developed our own algorithms and our bots are available in 10 languages.
In 2022, we had 160 live projects.
Activities
- Self care tools
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
- Solutions for email platforms
- Voice solutions
Description As a French SaaS software vendor, easiware helps over 500 brands in +100 countries with the management and customization of their Customer Relations. By enabling brands to centralize customer request processing, rely on customer knowledge and monitor satisfaction, easiware is all about transforming their Customer Service!
Activities
- Customer relationship monitoring
- Customer Relationship
Description EDEN Insight provides customised solutions to commit you customers, leads, and collaborators via online communities.
From the definition of a community approach to co-creation with your targets and analysing key insights, we bring you 10 years of experience.
At this occasion, we are launching our new collaborative platform : Pollen !
From the definition of a community approach to co-creation with your targets and analysing key insights, we bring you 10 years of experience.
At this occasion, we are launching our new collaborative platform : Pollen !
Activities
- Voice of the Customer analysis
- Listening to customers
- Quantitative and qualitative customer research
- Digital surveys
- Customer Relationship
Description Efficy is a European CRM and marketing automation company offering a complete customer relationship management platform.
Our solutions are flexible, open, collaborative, available in SaaS or on-premise mode. They adapt to the business issues of BtoB and BtoC organizations, for an optimal cost, in compliance with the GDPR.
Our solutions are flexible, open, collaborative, available in SaaS or on-premise mode. They adapt to the business issues of BtoB and BtoC organizations, for an optimal cost, in compliance with the GDPR.
Activities
- Analysis of customer data
- Customer insights
- Customer relationship monitoring
- Customer Relationship
- CRM solutions and social CRM
Description Since 2001, Eloquant has been the only publisher to propose a global Customer Relationship SaaS solution combining:
-Contact Center -> Multichannel Customer Interaction Management, Chatbot/Callbot
- Feedback Management -> Multichannel Surveys, Semantic Analysis, Client Reviews
Eloquant provides reliable solutions and high-level support !
-Contact Center -> Multichannel Customer Interaction Management, Chatbot/Callbot
- Feedback Management -> Multichannel Surveys, Semantic Analysis, Client Reviews
Eloquant provides reliable solutions and high-level support !
Activities
- Analysis of customer verbatim
- Voice of the Customer analysis
- Customer interaction management
- Contact centers software
- Customer Relationship
Description Since 2007, the Voted Customer Service of the Year tests the Customer services’ quality through out mystery shoppers’ tests and reward the most effective companies by universe of consumption. It is also organized in Spain, UK, Germany, Morrocco and Tunisia.
Find out more on escda.fr
Find out more on escda.fr
Activities
- Consulting in organization and management
- Customer relationship monitoring
- Customer Relationship
Description Enghouse Interactive is a leading global provider of customer contact software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine.
Activities
- Conversation analysis, speech analysis
- Call centers, contact centers
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
- Solutions for email platforms
Description For more than 15 years, ERDIL has been developing automatic analysis solutions for the voice of the customer. Our solutions allow us to exploit all the richness of customer complaints, answers to open questions in satisfaction surveys, contact forms, customer opinions on forums, social networks.
Activities
- Analysis of customer data
- Analysis of customer verbatim
- Big data and customer intelligence
- Listening to customers
- Customer Relationship
Description Since 2006, our mission has been to improve with you the future of your customer relations.
FACYLE is specialised in the integration and omnichannel management of corporate communication flows.
Thanks to our recognised expertise in application development, we can carry out your customer relations centre projects.
FACYLE is specialised in the integration and omnichannel management of corporate communication flows.
Thanks to our recognised expertise in application development, we can carry out your customer relations centre projects.
Activities
- Relationship and customer experience consulting
- Integrator SSII
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description For more than 30 years, we have been helping companies in the construction and industrial sectors to develop their business, improve their customer experience and understand their markets.
Activities
- Call centers, contact centers
- Relationship and customer experience consulting
- Outsourcing of customer relationship
- Customer Relationship
- Solutions using artificial intelligence
Description With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Activities
- Call centers, contact centers
- Outsourcing of customer relationship
- Customer interaction management
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
Description Freshworks designs easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM, ITSM, EX).
Activities
- Customer insights
- Customer interaction management
- Customer relationship monitoring
- Customer Relationship
- CRM solutions and social CRM
Description Genesys®, the world's leading cloud platform vendor, orchestrates billions of customer experiences per year. 11,000 customers of all sizes, in more than 100 countries, use our omnichannel solutions thanks to the power of the cloud and that of artificial intelligence for proactive, predictive and efficient customer journeys across all channels.
Activities
- Conversation analysis, speech analysis
- Call centers, contact centers
- Customer interaction management
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description The artificial intelligence that simplifies your work: Golem.ai. We help professionals of all fields through our solutions for analyzing, managing and automatic processing of messages for optimal customer relations. This 100% proprietary technology is frugal, transparent and predictable with instant ROI.
Activities
- Employee support tools
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
- Solutions for email platforms
Description Greenbureau is a SaaS editor that offers conversational and promotional instant messaging (WhatsApp, Messenger, Apple Messages for Business, Google Business Message...), live chat, visual IVR, conversational short message, reviews (Google Reviews, Trustpilot) and social networks (Facebook, Twitter, Instagram…) for your business.
Activities
- Self care tools
- Mobile services
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
- Solutions for email platforms
Description Heero Consulting is the reference in customer strategy. We are the leading agency to offer a comprehensive 360° service for customer business. Our goal is to revolutionize the tech, future of work, industry, and retail sectors, and our impact is growing stronger every day.
Activities
- Consulting in organization and management
- Relationship and customer experience consulting
- CRM Onboarding
- E-réputation
- Training organization
Description Hello Customer is the most accurate real-time analysis of customer feedback (sat surveys, nps, google reviews, trustpilot etc.) on the market. With an ultra-intuitive and easy-to-use interface, our tool is able to calculate the impact of each category mentioned by your customers on your overall score (NPS, CES, CSAT), your sales, your churn etc.
Activities
- Analysis of customer data
- Analysis of customer verbatim
- Voice of the Customer analysis
- Customer insights
- Listening to customers
Description Holy-Dis offers a full range of software and services dedicated to activity forecasting, HR scheduling and time and attendance management. Our WFM software Timesquare is tailored for the specific needs of the Customer Relationship sector. Holy-Dis, it’s a 35 years’ experience and a team of 65 experts helping 5,000 sites with their planning process.
Activities
- Human resources management
- Contact centers software
Description ILLUIN Technology offers its customers the best French-speaking NLU (Natural Language Understanding) engine on the market at the heart of its solutions:
- Conversations: chatbots, callbots, mailbots, speech analytics, real-time voice stream analysis...
- Documents: automated data extraction, search, compliance check...
- Conversations: chatbots, callbots, mailbots, speech analytics, real-time voice stream analysis...
- Documents: automated data extraction, search, compliance check...
Activities
- Conversation analysis, speech analysis
- Robotic process automation software
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description Leading company in the UC market since 2010, Imagicle develops and provides a unique Suite of UC and Contact Center apps empowered with AI and Conversational omnichannel solutions. Available from the Cloud and in mixed environments, it grants the flexibility, security, and innovation needed in the new hybrid and more digital world.
Activities
- Conversation analysis, speech analysis
- Call centers, contact centers
- Telecommunications and computer services
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description Meet your onboarding, engagement, communication, customer service, and security challenges with unified access to the Infobip platform, a global leader in omnichannel communication technologies for 15 years.
Activities
- Call centers, contact centers
- Customer Relationship
- Mobile services
- Callbot, Chatbot and Messagingbot solutions
Description injixo is a Workforce Management solution for contact centers.
injixo offers a full feature set to cover the scheduling process of agents :
- Automated Forecasting based in AI
- Optimized Scheduling
- Real time Monitoring
- Agent Portal
injixo offers a full feature set to cover the scheduling process of agents :
- Automated Forecasting based in AI
- Optimized Scheduling
- Real time Monitoring
- Agent Portal
Activities
- Analysis of the teams' business skills
- Human resources management
- Contact centers software
- Solutions using artificial intelligence
Description Since 2000, our mission has been to help companies achieve sustainable performance through our customer experience management, back-office and process consulting solutions. We are a bold and innovative company, powered by our 40,000 talented people in 17 countries on 3 continents
Activities
- Conversation analysis, speech analysis
- Call centers, contact centers
- Relationship and customer experience consulting
- Outsourcing of customer relationship
- Customer Relationship
Description Knowed as the reference in multi-channel customer interaction management software , ISI-COM simplify exchanges and join telephony and information systems (CRM and ERP). For all types of companies or public organizations we study and analyze with them their needs in order to adapt to their request.
Activities
- Call centers, contact centers
- Customer interaction management
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
- Solutions for email platforms
Description Khoros’s customer engagement platform makes it easier for brands to connect with their customers, wherever they are. Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, and social media management.
Activities
- Contact centers software
- Social media monitoring
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description Made in France, Kiamo is an omnichannel customer relationship optimization solution for contact centers, available in the cloud. With an intelligent engine and an ergonomic interface, it offers an unique experience and operational efficiency to teams, with 1 objective: to offer excellent customer relations.
Activities
- Workstation ergonomics
- Customer interaction management
- Contact centers software
- Customer relationship monitoring
- Customer Relationship
Description Konverso provides conversational solutions using AI to augment customers' contact centers. Our customers use our Agent Assist, Intelligent Triage, and Chatbot solutions. From customer relations to employee relations, our solutions equip mid-size companies and large accounts such as VEOLIA, AIR LIQUIDE, and POLE EMPLOI.
Activities
- Conversation analysis, speech analysis
- Robotic process automation software
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description KPAM is a leading consultancy in France specialised in mapping Customer and Employee Journeys. The journey maps are made from customers’ and employees’ verbatim comments collected from your satisfaction or engagement surveys. We also specialise in mirroring customers and employees experiences.
Activities
- Analysis of customer verbatim
- Relationship and customer experience consulting
- Quantitative and qualitative customer research
- Customer journey modeling
- Customer Relationship
Description LVL is a state-supported strategic third party that offers: voice AI solutions validated in compliance with the EU law; voice datasets to allow developers and researchers of the French ecosystem to be competitive at the global level; expertise of more than 30 institutional actors and technology companies.
Activities
- Conversation analysis, speech analysis
- Voice of the Customer analysis
- Robotic process automation software
- Solutions using artificial intelligence
- Voice solutions
Description Les Echos Solutions is a BtoB marketplace whose purpose is to support professionals all along the different stages of their project with services and contents.
3 different subscriptions are available according to your goals: corporate identity, SEO, media communication. A specific need? We create personalized offers to enhance your business.
3 different subscriptions are available according to your goals: corporate identity, SEO, media communication. A specific need? We create personalized offers to enhance your business.
Activities
- E-réputation
- Employee support tools
- Customer Relationship
Description The Linksider key account customer acquisition platform relies on the largest community of mentors in France to help scaleups grow.
Our platform makes it possible to outsource prospecting and the search for partnerships by using collaborative growth.
Our platform makes it possible to outsource prospecting and the search for partnerships by using collaborative growth.
Activities
- Call centers, contact centers
- Consulting in organization and management
- Customer interaction management
- Customer Relationship
- Customer identification solutions
Description Liz.cx is a powerful tool that listens to, understands and optimises the customer experience.
Liz.cx:
- collects feedback, reviews, NPS, and your satisfaction data
- analyses verbatims in real time, thanks to its semantic AI
- detects emotions, irritating factors and insights
- restitutes operational dashboards, reports and action plans.
Liz.cx:
- collects feedback, reviews, NPS, and your satisfaction data
- analyses verbatims in real time, thanks to its semantic AI
- detects emotions, irritating factors and insights
- restitutes operational dashboards, reports and action plans.
Activities
- Analysis of customer verbatim
- Voice of the Customer analysis
- E-réputation
- Listening to customers
- Voice of the customer monitoring
Description Expert in conversational AI and custom callbot design for inbound and outbound calls.
-> Automate your inbound phone flows and focus your agents on higher value-added processes.
-> Boost your cold calling strategy with our Saas solution - Starleads.co
-> Automate your inbound phone flows and focus your agents on higher value-added processes.
-> Boost your cold calling strategy with our Saas solution - Starleads.co
Activities
- Outsourcing of customer relationship
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
- Voice solutions
Description The all-in-one platform to automate your prospecting with ease
Prospect, retain and convert new customers with a simple and comprehensive digital strategy.
Automated prospecting solution that includes personalized onboarding and a dedicated project manager.
What if you switched to a French omnichannel platform ?
Prospect, retain and convert new customers with a simple and comprehensive digital strategy.
Automated prospecting solution that includes personalized onboarding and a dedicated project manager.
What if you switched to a French omnichannel platform ?
Activities
- Analysis of customer data
- Big data and customer intelligence
- Call centers, contact centers
- Customer interaction management
- Contact centers software
Description Manifone is the Telecom Operator for Contact Centers, specialized in Telemarketing.
Our DNA: to provide our customers with a platform of high added value services, allowing them to carry out more effective, ethical and responsible telephone prospecting campaigns, in terms of respect of customers/prospects and regulations.
Our DNA: to provide our customers with a platform of high added value services, allowing them to carry out more effective, ethical and responsible telephone prospecting campaigns, in terms of respect of customers/prospects and regulations.
Activities
- Call centers, contact centers
- Contact centers software
- Telecom / VOIP operator
- Customer Relationship
- Telecommunications and computer services
Description Mayday is the intelligent knowledge base that helps customer services and contact centers centralize company knowledge and distribute it to the advisors' workspace or to customers.
30,000 customer service reps already use Mayday to find information on their own to ensure a quick and qualitative response to their final customer.
30,000 customer service reps already use Mayday to find information on their own to ensure a quick and qualitative response to their final customer.
Activities
- Contrôle qualité des CRC
- Customer interaction management
- Contact centers software
- Employee support tools
- Self care tools
Description Founded in 1996, Mediatel Data Company has established itself as a pioneer of technological innovations in the call and contact center sector in Europe, Africa, North and South America, Asia.
The Mediatel platform offers voice and nonvoice interactions (email, chat, video), virtual assistant interaction solutions, and AIemail dispatch
The Mediatel platform offers voice and nonvoice interactions (email, chat, video), virtual assistant interaction solutions, and AIemail dispatch
Activities
- Conversation analysis, speech analysis
- Contact centers software
- Video call platform
- Callbot, Chatbot and Messagingbot solutions
- Solutions for email platforms
Description MyQM is 100% SasS Solution based on 4 Modules, Quality monitoring, Customer Feedback, AI and BI tool, all of which are supported by an artificial intelligence engine that will bring a strong added value to your quality management processes, but also to carry out a whole series of actions.
Activities
- Conversation analysis, speech analysis
- Analysis of customer verbatim
- Voice of the Customer analysis
- Contrôle qualité des CRC
- Voice of the customer monitoring
Description Distributed in France by Mysoft, Antidote for French and English combines a new generation of spell and grammar checker, rich and complete dictionaries, and language guides into a coherent whole. These works are not simply tacked together: they interact intelligently.
Activities
- Call centers, contact centers
- Employee support tools
- Press
- Customer Relationship
- Solutions for email platforms
Description With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the cont
Activities
- Conversation analysis, speech analysis
- Customer interaction management
- Contact centers software
- Voice of the customer monitoring
- Solutions using artificial intelligence
Description Turn your Contact Center into a Productivity machine with Nixxis:
- Custom-made software for your unique business goals
- Stable & Reliable
- Maximize your agent's productivity and overall KPIs
Our Contact Center Solution will maximize your performance to reach your business goals rapidly.
- Custom-made software for your unique business goals
- Stable & Reliable
- Maximize your agent's productivity and overall KPIs
Our Contact Center Solution will maximize your performance to reach your business goals rapidly.
Activities
- Customer interaction management
- Contact centers software
- Customer relationship monitoring
- Social media monitoring
- Telecommunications and computer services
Description NTT, IT service provider, subsidiary of NTT DATA (revenue: $30 billion, NTT Ltd.) is a leading company in infrastructure and tailor-made services. NTT lays the foundation for an edge-to-cloud networking ecosystem for enterprises, reduces workload complexity in multicloud environments, and innovates for a connected future.
Activities
- Call centers, contact centers
- Cloud computing
- Integrator SSII
- Customer identification solutions
- Voice solutions
Description As an independent and leading services company, NXO integrates and manages Contact Center solutions. From Customer Relationship to Customer eXperience: NXO advises and supports you from "End to End" in your digital transformation projects.
Activities
- Relationship and customer experience consulting
- Integrator SSII
- Customer journey modeling
- Telecom / VOIP operator
- Customer Relationship
Description *OceanCall is a French group expert in customer relationship outsourcing with a strong positioning in e-commerce, logistics, transport and tourism.
The group is now present in 4 countries with 6 production sites (France, Serbia, Madagascar, Mauritius) and nearly 1500 employees speaking more than 16 languages.
The group is now present in 4 countries with 6 production sites (France, Serbia, Madagascar, Mauritius) and nearly 1500 employees speaking more than 16 languages.
Activities
- Call centers, contact centers
- Relationship and customer experience consulting
- Outsourcing of customer relationship
- Customer Relationship
Description Odigo is a Contact Center as a Service (CCaaS) solution provider that facilitates communications between large organizations and individuals using a global omnichannel contact center management solution and a 100% AI-based cloud technology platform.
Activities
- Customer insights
- Customer Relationship
Description Onepilot makes outsourced customer care simple and flexible for e-merchants.
Tech-enabled, +700 native, experts and locally based agents. Best-in-class quality at ultra competitive per-ticket pricing. Set up in a week. No commitment. Full flexibility. Round-the-clock availability. Omnichannel. 24/7. Trusted by +180 client in Europe.
Tech-enabled, +700 native, experts and locally based agents. Best-in-class quality at ultra competitive per-ticket pricing. Set up in a week. No commitment. Full flexibility. Round-the-clock availability. Omnichannel. 24/7. Trusted by +180 client in Europe.
Activities
- Outsourcing of customer relationship
- Customer interaction management
- Customer Relationship
- Solutions using artificial intelligence
Description Operator and integrator, Orange Business has recognized know-how in the customer experience market: 500 experts worldwide design, integrate, deploy and manage contact center solutions. A Genesys partner for 20 years, we support organizations from end to end in their migration to the cloud and digital strategy.
Activities
- Call centers, contact centers
- Integrator SSII
- Telecom / VOIP operator
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
Description Orion enables enterprises to take automated action on customer requests. Our goal is to increase your company's efficiency. Your workforce can handle larger customer request volumes more easily, gain more insight and increase customer satisfaction. Orion is an engine based on AI technology and plugs in on top of your existing systems.
Activities
- Big data and customer intelligence
- Relationship and customer experience consulting
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description We help you recruit and improve the French language skills of your employees. From the recruitment/positioning test to the complete and personalized e-learning course, completed by the Le Robert Certification, our tools are a real asset to improve customer relations and enhance your brand image.
Activities
- Human resources management
- Certification organization
- Employee support tools
- Training organization
- Customer Relationship
Description Panopli helps you to engage and to retain your customers & employees by implementing a profitable and responsible gifting strategy.
Concretely, we integrate your CRM and HRIS to automate the sending of presents, to the right people, at the right times (closing of deal, churn prevention, onboarding, jobbyversary, ...)
Concretely, we integrate your CRM and HRIS to automate the sending of presents, to the right people, at the right times (closing of deal, churn prevention, onboarding, jobbyversary, ...)
Activities
- Relationship and customer experience consulting
- CRM Onboarding
- Customer loyalty management
- Customer Relationship
Description PCCI, leader in providing contact center solutions with 20 years of experience in managing outsourced contact center operations
PCCI has 11 production centers in 8 countries in Africa
We offer all contact center activities : customer service, customer retention, acquisition, digital care,
PCCI has 11 production centers in 8 countries in Africa
We offer all contact center activities : customer service, customer retention, acquisition, digital care,
Activities
- Call centers, contact centers
- Quantitative and qualitative customer research
- Outsourcing of customer relationship
- Customer interaction management
- Contact centers software
Description At Penbox, we deeply believe that every interaction between companies & customers matters, anywhere, anytime and anyhow.
This why we're on a mission to provide the simplest solution for companies and their customers to exchange with confidence.
Our Saas platform is used by more than 350 companies in Europe, including the largest insurance players
This why we're on a mission to provide the simplest solution for companies and their customers to exchange with confidence.
Our Saas platform is used by more than 350 companies in Europe, including the largest insurance players
Activities
- Customer data collection and processing
- Customer insights
- Customer interaction management
- Customer journey modeling
- Solutions using artificial intelligence
Description Plug & Tel is a VOIP carrier and integrator for contact centers and SMEs. Since 2005, Plug & Tel has been offering hosting and cloud solutions as well as telephony services in France and on the African continent. Plug & Tel offers unified communication solutions (PABx, 3CX, CRM).
Activities
- Cloud computing
- Contact centers software
- Telecom / VOIP operator
- Telecommunications and computer services
- Voice solutions
Description PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.
Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.
Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.
Activities
- Customer interaction management
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
- Voice solutions
Description Q°emotion is a solution for semantic and emotional analysis of customer comments to improve the Customer Experience, reduce irritants in the customer journey and increase Net Promoter Score. Our technology is based on NLP algorithms to automatically process and classify textual data in multiple languages.
Activities
- Conversation analysis, speech analysis
- Analysis of customer data
- Analysis of customer verbatim
- Customer insights
- Relationship and customer experience consulting
Description AI productivity tools to manage incoming requests. The excellence of an infinite customer center. Answer 100% of the inbound calls, 24x7. We automate up to 80% of the requests during the phone call. Multiply your team productivity & focus on advising your customers and save time on request processing. Experience customer success from the first week
Activities
- Customer interaction management
- Self care tools
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
- Voice solutions
Description THE COMMUNITY OF CUSTOMER RELATIONSHIP DECISION-MAKERS
Relation Client Magazine and relationclientmag.fr offer professional content with high added value and cross-media relevance:
Website
Mobile app
Magazines
Newsletters
Events
Social media
Relation Client Magazine and relationclientmag.fr offer professional content with high added value and cross-media relevance:
Website
Mobile app
Magazines
Newsletters
Events
Social media
Activities
- Cybersecurity
- Quantitative and qualitative customer research
- Press
- Customer Relationship
- Telecommunications and computer services
Description RingCentral, Inc. is the #1 UCaaS and CCaaS Platform for Intelligent, Connected Experiences. RingCentral empowers partners and customers to grow and run their business from one intelligent, connected platform ultimately making business communications and customer engagement reliable, simple, easy and secure.
Activities
- Customer interaction management
- Contact centers software
- Customer Relationship
- Voice solutions
Description As an International CCAAS solutions publisher, Ringover is the ideal, all-in-one solution for companies wanting to revolutionize their communication (telephone, video, text message, chat, etc.) and transform them into powerful engines of growth.
Activities
- Customer interaction management
- Contact centers software
- Telecom / VOIP operator
- Telecommunications and computer services
Description Currently 10% of the population cannot reach your brand.
Rogervoice creates a link between your staff and deaf or hard of hearing customers through a simple, responsible and inclusive path.
Integrated in less than 48 hours with 2 lines of code.
Rogervoice creates a link between your staff and deaf or hard of hearing customers through a simple, responsible and inclusive path.
Integrated in less than 48 hours with 2 lines of code.
Activities
- Customer insights
- Customer Relationship
- Telecommunications and computer services
- Solutions for customers with disabilities
- Solutions using artificial intelligence
Description Feedback is a French SaaS solution for managing and analyzing the voice of the customer. Organized around your customer journey, it centralizes customer feedback from satisfaction surveys and review sites and then analyzes it with our AI and semantic analysis.
You quickly understand the levers for improving the customer experience.
You quickly understand the levers for improving the customer experience.
Activities
- Analysis of customer verbatim
- Voice of the Customer analysis
- Listening to customers
- Voice of the customer monitoring
- Social media monitoring
Description Customer Relationship Experts : Premier Partner Zendesk
- Audit your customer service
- Integration, deployment, implementation of Zendesk
- Qualiopi certified training organisation: customer relations training, Zendesk training
SEIF: the end of complicated relationships
- Audit your customer service
- Integration, deployment, implementation of Zendesk
- Qualiopi certified training organisation: customer relations training, Zendesk training
SEIF: the end of complicated relationships
Activities
- Relationship and customer experience consulting
- Integrator SSII
- Customer relationship monitoring
- Training organization
- Customer Relationship
Description Sellsy is a french SaaS software company that offers a complete CRM suite for SMEs, integrating marketing, sales, billing, payment tools and cash flow management.
Its solution currently enables more than 37,000 users in 6,900 companies to save time, boost their sales and secure their income.
Its solution currently enables more than 37,000 users in 6,900 companies to save time, boost their sales and secure their income.
Activities
- Customer interaction management
- Customer relationship monitoring
- CRM solutions and social CRM
Description Djiin by Sereneo combines the best of human and robot through the automated execution platform of customer relationship. Thanks to its augmented agent solution, its chatbot, mailbot and callbot, Djiin unlocks the genius of your organization in order to divide by 2 your costs and to allow you to seize power over your customer satisfaction.
Activities
- Robotic process automation software
- Employee support tools
- Self care tools
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description "Service France Garanti" is a certification which recognizes the commitment of a company in France and which also provides clear and objective information to the consumer. It makes it possible to request services in complete transparency, being sure that they are carried out in compliance with social and environmental standards.
Activities
- E-réputation
- Certification organization
Description Smart Tribune is a leader in bespoke digital customer self-service solutions that enable online brands to reduce their contact rate while improving the customer experience for their users via Chatbots, Knowledge Bases, Dynamic FAQs and Support widgets. Our technology uses artificial intelligence and enables the user of brands to be more autonomous.
Activities
- Relationship and customer experience consulting
- Employee support tools
- Self care tools
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
Description A TRIO OF COMPLEMENTARY EXPERTISE at the service of your relational strategy: EDITOR, ADVICE, TRAINING
20 years of experience, 100% subsidiary of Armatis, a major player in the customer relationship market
SOCLE®CRM EDITOR is the only CONVERSATIONAL OMNICHANNEL CRM designed by customer relationship experts dedicated to customer services.
20 years of experience, 100% subsidiary of Armatis, a major player in the customer relationship market
SOCLE®CRM EDITOR is the only CONVERSATIONAL OMNICHANNEL CRM designed by customer relationship experts dedicated to customer services.
Activities
- Relationship and customer experience consulting
- Contact centers software
- Customer Relationship
- CRM solutions and social CRM
- Callbot, Chatbot and Messagingbot solutions
Description Contribute and make your Customer Relationship the showcase of your Brand.
Combine Service with high Added Value and Major Valuation Lever.
Our 3 values: Integrity, Managerial Commitment & Operational Excellence.
Our three pillars: Our Collaborators, Our Customers, Our Tools & Processes
Combine Service with high Added Value and Major Valuation Lever.
Our 3 values: Integrity, Managerial Commitment & Operational Excellence.
Our three pillars: Our Collaborators, Our Customers, Our Tools & Processes
Activities
- Call centers, contact centers
- Consulting in organization and management
- Outsourcing of customer relationship
- Customer journey modeling
- Customer Relationship
Description SP2C brings together the main French outsourced customer experience companies. Our members employ more than 100,000 employees and operate in a market with more than 3 billion euros in turnover. The vocation of the SP2C is to promote our profession and defend its usefulness.
Activities
- Call centers, contact centers
- Customer insights
- Listening to customers
- Outsourcing of customer relationship
- Customer Relationship
Description Sparklane is revolutionizing lead generation and BtoB prospecting using data.
With more than 5,000 users in Europe, Sparklane is the reference solution for targeting, prioritizing sales and marketing actions, enriching contact details, and updating CRM.
Discover your prospection and marketing successes' best ally.
Search less, sell more.
With more than 5,000 users in Europe, Sparklane is the reference solution for targeting, prioritizing sales and marketing actions, enriching contact details, and updating CRM.
Discover your prospection and marketing successes' best ally.
Search less, sell more.
Activities
- Big data and customer intelligence
- Customer insights
- Robotic process automation software
- Contact centers software
- Customer Relationship
Description Visual assistance solution for call centers (after-sales service, customer service, complaints service, etc.).
From a traditional phone call in progress, received or made, Speakylink allows customer advisers to offer in addition to their calls; video, co-browsing, photos, chat and files…to allow them to better contextualize the customer’s problem.
From a traditional phone call in progress, received or made, Speakylink allows customer advisers to offer in addition to their calls; video, co-browsing, photos, chat and files…to allow them to better contextualize the customer’s problem.
Activities
- Call centers, contact centers
- Customer interaction management
- Contact centers software
- Customer relationship monitoring
- Customer Relationship
Description Stratégies, « Le média des nouveaux modèles », supports the in-depth transformation of its’ business sector : Agencies, medias, advertisers …. Stratégies acts like a compass in this booming universe.
Strategies is a weekly magazine that gives tools to understand and decide on a daily basis.
Strategies is a weekly magazine that gives tools to understand and decide on a daily basis.
Activities
- Press
Description SYD is an integrator of CRM solutions (Microsoft Dynamics 365, Salesforce, Efficy, Hubspot) and contact center solutions (Kiamo, Aircall, Speakylink...). We accompany you for the framing of the project, the collection and analysis of your needs, and until the complete integration of the solution which best corresponds to your objectives.
Activities
- Customer insights
- Customer interaction management
- Contact centers software
- Customer Relationship
- CRM solutions and social CRM
Description Since 1994, Synapse has been developing artificial intelligence solutions applied to texts to help humans in transmitting their knowledge. Our solutions help you transform your customer relationships and empower your users by guiding them towards more intuitive and social online support and help solutions.
Activities
- Analysis of customer data
- Analysis of customer verbatim
- Voice of the Customer analysis
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
Description Talkdesk® is a top 3 global leader in cloud contact centers for businesses that are passionate about their customers. We know that improving customer experiences starts with AI. Our automation-driven customer experience solutions optimize the most critical customer service processes. The satisfaction rate of our customers is as high as 95%.
Activities
- Call centers, contact centers
- Contact centers software
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description TALKR.ai is a Bot, Voice & Phone Solutions company.
Experts in User Experience Conversational Automation,
we help you improve your customer interactions with our Assistants as a Service and our NO CODE Bot platform. Transform your Contact Center and IVR with conversational & voice AI. #CallBot #Chatbot
Experts in User Experience Conversational Automation,
we help you improve your customer interactions with our Assistants as a Service and our NO CODE Bot platform. Transform your Contact Center and IVR with conversational & voice AI. #CallBot #Chatbot
Activities
- Customer interaction management
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
- Voice solutions
Description TELSI supports the performance of customer relations centers by helping them find a balance between interaction processing capacity, efficiency and customer/employee satisfaction.
In this context, it offers consulting services, deploys technological solutions and develops a training offer dedicated to operational teams.
In this context, it offers consulting services, deploys technological solutions and develops a training offer dedicated to operational teams.
Activities
- Relationship and customer experience consulting
- Customer interaction management
- Customer journey modeling
- Training organization
- Customer Relationship
Description Tersea is a mid-market BPO delivering high value operations in customer service, telesales and back-office activities thanks to 1200 agents over 7 contact centers located in France, Morocco and Senegal. Tersea also provides to the market and clients high performance SaaS for telephony, ticketing, OCR and Customer satisfaction surveys.
Activities
- Call centers, contact centers
- Outsourcing of customer relationship
- Contact centers software
- Solutions using artificial intelligence
Description With over 20 years of experience, the TOPS Consult CUSTOMER RELATIONS division helps you to set up and develop a premium Customer experience, by supporting you on the 4 essential dimensions of Customer Relationship Management:
• Customer Culture
• Customer Experience
• Customer Feedback Management
• Commercial efficiency
• Customer Culture
• Customer Experience
• Customer Feedback Management
• Commercial efficiency
Activities
- Change Management / Transformation
- Relationship and customer experience consulting
- Listening to customers
- Quantitative and qualitative customer research
- Customer Relationship
Description TRICOM is a multichannel customer relationship center with 10+ years of experience in customer service outsourcing and B2B outsourcing.
Due to its know-how, TRICOM provides you with conductive elements that will help you in your projects (telephone support, prospecting and making appointments, etc..)
Customer service is our first priority.
Due to its know-how, TRICOM provides you with conductive elements that will help you in your projects (telephone support, prospecting and making appointments, etc..)
Customer service is our first priority.
Activities
- Analysis of customer data
- Call centers, contact centers
- Customer data collection and processing
- Relationship and customer experience consulting
- Outsourcing of customer relationship
Description With 25 years of expertise and 538 positions spread over 3 sites, TCC is a recognized pioneer in the field of outsourcing with a strong international presence.
TCC is organized around 4 BUs: Customer Service, Medical Care, BusDev and Digital. As part of a CSR approach, TCC is certified ISO 9001, ISO 18295-1 and GDRP compliant.
TCC is organized around 4 BUs: Customer Service, Medical Care, BusDev and Digital. As part of a CSR approach, TCC is certified ISO 9001, ISO 18295-1 and GDRP compliant.
Activities
- Call centers, contact centers
- Customer insights
- Outsourcing of customer relationship
- Customer interaction management
- Customer Relationship
Description Ubicentrex is a company offering communication solutions for call centers. Offering quality, innovation and customer satisfaction, we offer tailor-made products and services to improve internal and external communication. The company is known for its expertise and personalized approach. Choose Ubicentrex for a reliable and efficient solution.
Activities
- Cybersecurity
- Contact centers software
- Telecom / VOIP operator
- Telecommunications and computer services
- CRM solutions and social CRM
Description uh!ive offers voice-based services (Speech to Text, Speech Analytics, voice assistant, etc.) to help brands better understand the content of their phone calls, while respecting the privacy of users.
To achieve this, we rely on our own automatic speech transcription engine, machine learning algorithms, NLP and business expertise.
To achieve this, we rely on our own automatic speech transcription engine, machine learning algorithms, NLP and business expertise.
Activities
- Conversation analysis, speech analysis
- Voice of the Customer analysis
- Voice of the customer monitoring
- Solutions using artificial intelligence
- Voice solutions
Description USU Knowledge Management is a unique multi-channel information source that integrates with third-party CRM, ticketing or CCaaS applications. Our most innovative features are AI-powered search, automated decision trees, customizable editorial functions and dynamic documents.
Activities
- Call centers, contact centers
- Relationship and customer experience consulting
- Quantitative and qualitative customer research
- Contact centers software
- Customer relationship monitoring
Description Verint: The Customer Engagement Company
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement.
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement.
Activities
- Conversation analysis, speech analysis
- Analysis of customer data
- Customer interaction management
- Contact centers software
- Customer relationship monitoring
Description ViaDialog creates innovative solutions to manage and automate customer interactions.
With a recognized expertise in omnichannel flow management and a strong competence in AI technologies for customer interactions management, our ViaFlow and ViaSpeech platforms are well known in the industry.
With a recognized expertise in omnichannel flow management and a strong competence in AI technologies for customer interactions management, our ViaFlow and ViaSpeech platforms are well known in the industry.
Activities
- Call centers, contact centers
- Contact centers software
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
- Voice solutions
Description SaaS Customer Intelligence Platform for marketing and CRM teams, designed to drive revenue, improve customer experience and gain operational efficiency through AI generated insights across various data types and multiple sources: voice of customer, conversations and social media.
Activities
- Conversation analysis, speech analysis
- Analysis of customer verbatim
- Big data and customer intelligence
- Voice of the customer monitoring
- Solutions using artificial intelligence
Description VIPP, 1er opérateur de BPO en Afrique subsaharienne, propose 5 destinations : Bénin, Cameroun, Ethiopie, Rwanda, Togo, pour des mission en français ou en anglais.
Près de 3 000 collaborateurs travaillent au quotidien avec les consommateurs européens, pour permettre à nos clients d'améliorer leurs coûts de gestion ou de développer leurs ventes.
Près de 3 000 collaborateurs travaillent au quotidien avec les consommateurs européens, pour permettre à nos clients d'améliorer leurs coûts de gestion ou de développer leurs ventes.
Activities
- Call centers, contact centers
- Outsourcing of customer relationship
Description Since 1995, Vocalcom, leader in omnichannel cloud-based customer engagement solutions, optimises customer and agent experience and the cost of your operations.
With our solutions, combining digital and voice, we offer your customers proactive personalised journeys that meet their objectives.
With our solutions, combining digital and voice, we offer your customers proactive personalised journeys that meet their objectives.
Activities
- Call centers, contact centers
- Customer data collection and processing
- Customer interaction management
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
Description Vonage Contact Center is a cloud-based omnichannel contact center / CTI platform. It seamlessly integrates with Salesforce for key customer data and insights, empowering your team to deliver personalized connections across every channel.
- #1 in the AppExchange (860+ reviews - 4.92/5)
- Premier Partner on the Salesforce AppExchange
- #1 in the AppExchange (860+ reviews - 4.92/5)
- Premier Partner on the Salesforce AppExchange
Activities
- Conversation analysis, speech analysis
- Contact centers software
- Customer Relationship
Description Voxens is a Call center offering omnichannel solutions, covering the entire customer relationship cycle. Since 2009, Voxens has been operating in France and Madagascar. Our cross-channel marketing, telemarketing and customer relationship actions cover both B2C and B2B.
Activities
- Call centers, contact centers
- Relationship and customer experience consulting
- Outsourcing of customer relationship
- Customer Relationship
- Solutions using artificial intelligence
Description Voxibot, the intelligent telephony solution that automates your calls.
A single point of entry, available 24/7 for a positive customer experience.
An increase in customer satisfaction, a better knowledge of the consumer and an optimized ROI.
A single point of entry, available 24/7 for a positive customer experience.
An increase in customer satisfaction, a better knowledge of the consumer and an optimized ROI.
Activities
- Conversation analysis, speech analysis
- Relationship and customer experience consulting
- Contact centers software
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description Voxpay, French leader of secure and remote payments, offers omnichannel solutions for remote payments by credit card and Instant Payment. Directly connected to your bank or payment system and conform to PCI-DSS, GDPR and DSP2 regulations.
Send pay by links demands (SMS, e-mail, whatsapp, chat...), IVR and conversation assisted by agent.
Send pay by links demands (SMS, e-mail, whatsapp, chat...), IVR and conversation assisted by agent.
Activities
- Call centers, contact centers
- Telecom / VOIP operator
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
- Voice solutions
Description I speak, therefore I am !
Whispeak enables you to let your users speak a few seconds to authenticate, simply, quickly and safely, thanks to voice biometrics.
With Whispeak:
- Authenticate your calling customers within e few seconds of speech
- Reduce significantly authentication time
- Improve customer experience
- Fight against fraud
Whispeak enables you to let your users speak a few seconds to authenticate, simply, quickly and safely, thanks to voice biometrics.
With Whispeak:
- Authenticate your calling customers within e few seconds of speech
- Reduce significantly authentication time
- Improve customer experience
- Fight against fraud
Activities
- Robotic process automation software
- Biometric authentication solutions
- Customer identification solutions
- Solutions using artificial intelligence
- Voice solutions
Description European software publisher of sovereign solutions, Wisper is reinventing the digital workspace. Wisper publishes two solutions:
ceBox Workspace, the managed hybrid cloud PC, a virtualization solution without server infrastructure.
XiVO, the Open Source solution for unified communications and call center.
More than 700 customers trust Wisper.
ceBox Workspace, the managed hybrid cloud PC, a virtualization solution without server infrastructure.
XiVO, the Open Source solution for unified communications and call center.
More than 700 customers trust Wisper.
Activities
- Call centers, contact centers
- Cloud computing
- Voice of the Customer analysis
- Contact centers software
- Telecom / VOIP operator
Description Worldline is a global leader in digital payments and transactional services. Our end-to-end solutions help our clients embrace the opportunities of digital interaction with their customers through payments, e-ticketing and omnichannel customer relationship management.
Activities
- Call centers, contact centers
- Customer interaction management
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
- Voice solutions
Description Xceed is a global provider of multi-lingual Business Process Outsourcing (BPO) services. Since 2001, Xceed has been at the forefront of the country’s BPO sector by offering innovative world class outsourcing services. We are present in 3 countries, 7 sites in Egypt, 2 sites in Morocco and 1 site in Mauritius, reaching more than 25000 employees.
Activities
- Call centers, contact centers
- Outsourcing of customer relationship
- Customer loyalty management
- Customer relationship monitoring
- Customer Relationship
Description Yelda is the most simple way to deploy and monitor your callbot / voicebot / chatbot. Answer every call immediately, 24/7.
Activities
- Self care tools
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
- Solutions for email platforms
- Voice solutions
Description YOOTEL, VoIP Call Center & B2B provider since 2012.
Yootel provide differents call center solutions :
1. SIP Trunk with verified CLI
2. CRM Call Center Cloud
3. IP Centrex with recording and more then 200 fonctionnality.
Yootel provide differents call center solutions :
1. SIP Trunk with verified CLI
2. CRM Call Center Cloud
3. IP Centrex with recording and more then 200 fonctionnality.
Activities
- Call centers, contact centers
- Cloud computing
- Digital surveys
- Integrator SSII
- Contact centers software
Description Zaion is helping companies improve the customer experience through artificial intelligence and putting voice at the heart of an engaging, interactive and effective relationship. The implementation of Callbots provides your customers with 24/7 service and automates the processing of repetitive and large volumes of conversations.
Activities
- Conversation analysis, speech analysis
- Relationship and customer experience consulting
- Customer Relationship
- Callbot, Chatbot and Messagingbot solutions
- Solutions using artificial intelligence
Description With more than 50 applications in nearly every major business category, including sales, marketing, customer care, finance and back-office operations, and a range of productivity and collaboration tools, Zoho is one of the most prolific software companies in the world.
Activities
- Analysis of customer data
- Customer loyalty management
- Customer Relationship
- CRM solutions and social CRM
Description Zoom, a leader in Gartner's 2022 Magic Quadrant for Unified Communications (UCaaS), is a simple, reliable, and innovative unified communications platform for video meetings, telephony, webinars, events, and chats on any equipment and with conference room systems.
Activities
- Call centers, contact centers
- Cloud computing
- Telecom / VOIP operator
- Video call platform
- Telecommunications and computer services