2020 Exhibitors

Description For 10 years, Voxens contributes to its partners' growth.
Through BtoB or BtoC campaigns, we work on incoming or receiving actions covering the full customer cycle. We put customer's satisfaction and your ROI at the heart of our priorities.
Let's meet on our booth to discuss about your next projects !

Description Académie du Service inspires, imagines, designs and co-builds outstanding Customer Experiences every day with the ambition of finding the levers of attraction, engagement and loyalty for your customers. Consideration Symmetry is the conviction that guarantees that the transformation of the organizations will be made.

Description How does you voice sound? At Acapela Group, we create personalized digital voices that match your voice branding. Our voices, bring persona to the user experience. The company aims to create voices adapted to the needs and context of application, based on promising results on NeuralTTS and machine learning.

Description Customer satisfaction for all !

Acceo enables your advisers to exchange by phone or face-to-face with deaf or hard of hearing customers and prospects.
You keep your business expertise and we enable communication!
Come and visit us on booth D.60 for a demonstration!

Description Founded in 2000, Acemis is a consultancy and training firm specialized in transformation through customer experience. We provide end-to-end transformation support, from design to implementation. Our recommendations are based on ever-growing multi-sector expertise: banking/insurance, services, telecommunications, utilities, real estate, transport...

Description Customer Experience & Contact Management – Global Reach Serving the Market since 1993
Activeo is a recognized leader in customer experience and customer interaction helping clients to deliver a superior customer experience through their contact centers, web channels and an overall integrated customer strategy.

Description AfterData offers a proprietary, turnkey machine learning solution specifically designed for department managers: churn, upselling, scoring or fraud.

Description Aircall is the cloud-based phone system of choice for modern brands. Sales and support teams, or the entire company, can have their phone system up and running in just a few clicks and integrated with the tools that they love (Salesforce, HubSpot, Zendesk, Slack, Intercom and many more!).

Description Akio is a company that provides customer experience software platforms since 1998. It proposes an omnichannel solution, the Akio.Cx platform, that helps you with customer engagement management - voice, e-mail, chat, social media (Facebook Messenger & Twitter), voice of the customer analysis and brand reputation monitoring.

Description Alcméon is the most advanced business messaging platform for leading brands and retailers. Alcméon is a powerful SaaS messaging hub wich will transform your messenger, WhatsApp, WeChat or Apple business Chat accounts into new customer service, marketing and sales channels with its smart automation and hybrid technology.

Description Allo-Media provides an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions.

Description AMARC aims to professionalize and promote the management of customer dissatisfaction. His watchword: "turn coal into diamonds"!
The association brings together 300 member companies around activities promoting the identification and sharing of good practices between players in customer relations, quality, customer experience ...

Description Apizee develops visuala ssistance solutions for contact and support centers. Apizee solutions enable experts to qualify, diagnose and provide remote assistance as well as if they were on site, with one click and without installing specific software or application.

Description Avaya helps companies build intelligent experiences that matter for their customers and employees.
As a global leader in contact center, unified communications and cloud, we know the key role of communications in digital transformation.
Avaya IX™ solutions offers a truly seamless and integrated experience across our entire solution portfolio.

Description Axialys is a French technological company providing B2B customers a Telephony as a Software solution. With Axialys, you can easily manage in the Cloud your phone system from Salesforce, easiware, Zendesk and others : IVR, ACD, CTI, click-to-call, supervision, detailed reports.

Description More than 1700 enterprises in 170 countries trust Blue Prism intelligent automation platform to create new services and opportunities. In the customer relation field, Blue Prism maximize the human- digital worker collaboration and provides advanced cognitive technologies at the heart of the 21st century contact centers and customer satisfaction.

Description Bucher + Suter is the largest Cisco Contact Center partner in Europe. More than 400 customers and 100,000 contact center agents in over 60 countries benefit from our years of Cisco expertise and our omnichannel Connectors for Salesforce, SAP, MicrosoftDynamics, Oracle and ServiceNow.
#Omnichannel #CloudCC #Hybrid #AI #Chatbot #Voicebot

Description calldesk allows contact centres to free up their teams' time by automating the processing repetitive phone calls. Callers interact with a conversational voice agent, that uses artificial intelligence to understand their request and provide a reliable response, 24/7, with no waiting time.

Description Care Experience advises companies about the subject of customer and employees experiences. It gives advice about the definition and implementation of their customer and employees experience strategies. The objective is to articulate the importance of the ‘Logic of Care’ philosophy which should be embedded in the strategies within their company

Description CCC and TELUS International offer service and support in over 50 languages from more than 50 locations in 20 countries in North- and Central-America, Europe and Asia. 50,000 team members provide highest level customer care solutions via incoming and outgoing calls, chat, e-mail, social media, AI solutions and back office activities.

Description Whether in the cloud, on premise, or in hybrid mode, only Cisco provides a complete solution combining analytics, artificial intelligence and team collaboration to help contact centers create personalized customer experiences.
We equip over 30,000 customers and over 3.5 million agents worldwide.

Description Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge CEM platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiency.

Description Clustaar is a Conversational AI Solution to automate and scale customer support. The technology strikes the right balance between a user-friendly interface, features to design & manage complex scenarios, and a powerful proprietary NLP. Automate up to 70% of user queries and relieve your customer support team from low-value tasks.

Description Reference publisher of CRM, Artificial Intelligence and Analytics solutions, both on site or in the Cloud, Coheris places data at the heart of corporate strategy and supports them in the areas of Customer Relationship Management, Data Intelligence and Data Governance.

Description
Corelations intervenes in consulting and training programs focused on Customer Relationship (both verbal and written) and team management.
These are built on cooperative methods, collaborative project building and visual mapping, using efficient tools such as “Teltest”, the only telephone skills assessment tool currently on the market.

Description Critizr is a Feedback Management platform through which retailers like Carrefour, Atol, Flunch or Pimkie can measure and optimize customer satisfaction and experience into their point of sale network.

Description Diabolocom is the customer interaction management solution for contact centres. Natively integrated with your CRM, it improves the experience of your customers and the productivity of your teams. With more than 300 customers in 30 countries, Diabolocom is the ideal partner to support your growth.

Description Didomi is a SaaS solution enabling companies to comply with data protection regulations such as RGPD, CCPA and ePrivacy. We use technology to automate the management of user consents and preferences to help professionals strengthen customer relationships.

Description DIGITAL MAG is the reference for professionals in Digital Services, Direct Marketing, E-commerce, M-Commerce...
The magazine offers expertise on diverse subjects and focuses in on, portraits, files, investigations, news, and expert opinions...
The real answers to the real questions are in DIGITAL MAG !

Description DQE Software provides its customers with 100% GDPR Data Quality Management technologies that simplify the collection of reliable cross-channel data – data capture, real-time quality control, identity validation, identification via mobile – to provide better customer understanding, to simplify multi-channel experiences & to improve conversion rates

Description e-bot7 is an AI SaaS platform to help companies engage and manage their digital customer service experience, providing real-time customer support pre and post-sale, via our hybrid Agent+AI solution.

Description easiware helps brands improve the way they interact with customers and scale what makes customer relations great: personalization! Through customer knowledge centralization, customer requests automated processing and customer engagement (IA and semantic analysis), easiware enables companies to transform their customer care and customer experience.

Description Customer Relations brings you all the information you need to take stock of strong trends in customer relations.
Organized around four main headings, Actors, Trade, HR and Technos, the magazine, print and digital, invites you to meet the emblematic personalities of your profession

Description Edzo transforms each seller into an advisor - expert for a customer experience always at the top !
Edzo, an application based on artificial intelligence, adapts to product content, to the rhythm of brands and customer needs. Edzo relays all sales promotion efforts to each seller in order to maximize turnover.

Description Efficy offers a wide range of CRM softwares (Customer Relationship Management). These solutions provide companies of all sizes and from all sectors with innovative solutions in terms of Customer Relationship Management. They mainly address issues related to sales, marketing, customer service and analysis.

Description Your multichannel contact center, more than a call center, a true partner in outsourcing your customer relationships. The more we are up to the task, the more you are focused on the heart of your business.
We interact with your prospects and customers by bringing a certain added value. With us, humans are at the center.

Description Since 2001, Eloquant has been the only publisher to propose a global Customer Relationship solution combining:
-Dialogue -> Customer Interaction Management: Multichannel Contact Center, Chatbot
-Listening -> Customer Feedback Management: Multichannel Surveys, Semantic Analysis
Eloquant provides reliable solutions and high-level support !

Description Since 2007, the Voted Customer Service of the Year tests the Customer services’ quality through out mystery shoppers’ tests and reward the most effective companies by universe of consumption. It is also organized in Spain, UK, Germany, Morrocco and Tunisia.
Find out more on escda.fr

Description EmailTree AI comes as an end-to-end AI-driven solution to empower customer services & support teams with more productivity tools, while increasing customer satisfaction.

NLP/NLU, ML/AI and RPA techniques are used in order to reply faster to emails, automate email composition and trigger automatic actions in databases.

Description Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive is a leading global provider of contact center software and service solutions (including Eptica, Vidyo, vecko) that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine.

Description For more than 10 years, ERDIL has been developing automatic analysis solutions for the voice of the customer. Our solutions allow us to exploit all the richness of customer complaints, answers to open questions in satisfaction surveys, contact forms, customer opinions on forums, social networks

Description At Freshworks, we believe that you deserve better than the conventional business softwares. This is why we build easy-to-use and simple to configure SaaS solutions that you can simply plug and play. And the best part is that you don’t have to break your piggy-bank for them to work.

Description Genesys® leader in contact center and pioneered Experience as a Service delivers more than 70 billion customer experiences for 11000 organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.

Description Golem.ai is an AI that simplifies your work. We help specialists through automation solutions for customers relations, management, documents validation or personal assistant of your company. This French artificial intelligence does not need machine learning, which makes on mets it explainable, transparent and not data collecting.

Description Greenbureau is a company specialized in customer relations. We are working on voice and digital technology to offer ever more innovative solutions to improve the customer relationship of companies.

Description BVA is an international studies and consulting group, expert in behavorial sciences. It helps brands in their transformation and the improvment of their customer exeprience, through a unique blend of expertises (technologies, studies, communication, consulting). Hubicus, a BVA brand, is the French leader in Quality Monitoring.

Description Holy-Dis offers a full range of software and services dedicated to activity forecasting, scheduling and time management. Our software is tailored for the specific needs of the Customer Relationship sector. Holy-Dis, it’s a 30 years’ experience history and a team of 55 experts adressing and solving the problems of 4,500 customers.

Description idylis.com is online business management platform including sales management, CRM, accounting, payroll, time and expense tracking. A simple, customisable ERP solution perfect for small and medium entreprises.

Description Natural language is the most universal way of communication. Inbenta serves companies by making human language understandable by machines, thanks to artificial intelligence.

Through chatbots, intelligent search and FAQs, Inbenta's conversational AI helps your customers and coworkers get automated and instant answers to their questions.

Description Since 2001, inConcert has been developing on-premise or cloud technology solutions to optimize the entire life cycle of customers.
InConcert's omnichannel suite helps businesses increase revenue, reduce operational costs, and deliver a great customer experience no matter which channel they communicate with.

Description INIT is a research company, expert in customer satisfaction studies (Customer Journey barometers, Customer Feedback surveys, …) and in customer eXperience optimization (support for Customer eXperience programs, development of customer centricity).
Founded in 1995, INIT is the first French recognized specialist in the field and was the pioneer.

Description An omnichannel customer service solution that empowers organizations to transform their CX, innso was born in the heart of the contact center environment. Its software solutions stand out from the crowd because of a unique inside-out approach to development.

Description Consulting and technology

Description VIPP, the 1st international contact center in sub-Saharan Africa, now offers 3 destinations (Cameroon / Benin / Togo).
Nearly 3,000 employees are online daily with French consumers, for sales operations, customer service, moderation ... In 2019, they treated more than 30 million contacts.

Description Solution de gestion des interactions clients multicanal.

Soyez là où se trouvent vos clients en leur proposant les canaux de communication adaptés à leurs habitudes et à leur génération : voix, email, SMS, webchat, visio, webcallback et réseaux sociaux. Vous ne manquez plus aucune interaction et traitez chaque client comme un VIP !

Description Robust omnichannel solution to improve the efficiency of Contact Centres.
Kiamo captures, orders and distributes all multimedia streams according to business rules, availability and skills of advisers. Designed for all users, the solution stands out for its functional richness , its ergonomics and its reliability.

Description As a forerunner in the field of surveys and studies, Le Sphinx is your exclusive partner with an overall response to your customer research challenges: satisfaction surveys, text mining of customer reviews, customer experience platforms, … Its strength lies in the alliance of its powerful software solutions and the expertise of its data scientists.

Description Manifone, the Telecom Operator for Customer Relashions and Contact Center Specialist.
Our DNA: make telecoms no longer a cost center but a lever for your competitiveness.
Our various specific business services allow you, in a few clicks, to increase your reachability, productivity and operational efficiency.

Description Matys Support Services SA is an expert partner in customer relationship management, IT services, and software development.
We are a human sized company, with a skilled team and agile management, based in the heart of Rabat's Business disctrict.

Description Mayday is the first intelligent decision tree directly integrated into the agent workspace. Mayday guides the agents step by step and therefore allow to reduce training time, cut resolution time and ensure quality.

Description Mediatech-cx, is the French market leader in Customer Experience management software. The Mediatech-cx platform captures and analyses customers’ perceptions at every moment of their journey using surveys, web reviews and all available data. It empowers each employee to act instantly to shape the customer experience.

Description MyQM is a Saas platform for measuring and managing the quality of your Customer Relationship Centres.

Integrating Customer Feedback, Speech Analytics and AI, MyQM allows you to identify the main customer irritants in order to trigger appropriate action plans and compare the quality delivered and the quality perceived.

Description Headquartered in Munich, NFON AG is the only pan-European cloud PBX provider - counting more than 30,000 companies across 15 European countries as customers. NFON, the cloud telephone system, offers over 150 functions as well as a seamless integration of premium solutions.
NFON also offers specific solutions for call centers.

Description NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, and combat fraud.

Description NXO is a major player in customer relations for more than 20 years and operates in 300 contact center.
We support companies in the transformation of their customer relations tools on site or in cloud mode: self-service, multi-channel distribution and reporting, quality management, software development.

Description Odigo, a Capgemini brand, helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.

Description French is the 5th most spoken language in the world and is an especially difficult one to write! Today, 90% of emails written in French contain at least one spelling error.

Orthodidacte is an e-learning platform dedicated to written communication skills and has been helping customer care professionals to improve for the last 10 years.

Description Pindrop® solutions are leading the way in the future of voice by establishing the standard for security, identity and trust for every voice interaction. Pindrop solutions protect some of the biggest banks, insurers and retailers in the world using patented technology that extracts an unrivalled amount of intelligence from every call encountered. Pi

Description A complete platform that offers a range of conversational tools with an omnichannel approach to boost your digital strategy without a line of code. From hybrid chat (bot and human chat), callbots, voicebots, conversational search engine, to the integration of your own CRM.
Visit our stand for demos.

Description Founded in 2007, the software editor Proxem is the French pioneer of Semantic Analysis of textual data for companies.

30 years of R&D in Artificial Intelligence applied to the semantic allowed to develop Proxem Studio, an agile, flexible and user-friendly application for companies to transform their textual data into actionable information.

Description reciTAL publishes AI software for Automatic Language Processing. The company is developing a solution for automatic mail processing that performs a multitude of tasks and a solution that queries documents and internal data to transform them into a knowledge base.

Description With ContactMe, unify your customer interactions!
ContactMe is a 100% Cloud, omnichannel Communication Hub, which natively connects all written, voice and digital channels and allows monetize your digital content thanks to Call & Live Tracking.
Remmedia, Customer Relations operator, with Remcall, Remboost and Contactme.

Description RingCentral, Inc. is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.

Description RingOver is cloud business phone system that connects to your CRM. Enjoy unlimited calls towards 65 destinations, HD quality, cloud switchboard, advanced statistics and over 70 functionalities to boost the productivity of your teams.

Description SaaS Feedback Management tool and services provider, we gather all kinds of customer feedback, analyse them and help firms monitoring customer experience all along the customer journey thanks to IA.

+ 15 K users and 50 VoC programs on board : Enedis, Suez, Auchan, Oui Sncf, Crédit Agricole, Boursorama, Pierre & Vacances Center Parcs, Barrière.

Description Sereneo combines AI, automation and human through the digital customer journey engine to limit the customer effort and make the advisor’s activity easyer.
In 2020, its new omnichannel bot platform enables collaboration and synergy between autonomous bots and augmented agents in order to upgrade the customer relationship and to reduce its costs.

Description Serrant Consulting designs methodological and human processes to promote the rational and effective development of customer listening:
- performance measurement systems (satisfaction, mystery shopping)
- Managerial support to make sense to the process
- Training of teams
- Monitoring and animation of results

Description ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise

Description Smart Tribune is a SaaS company which provides smart self-service solutions for digital customer relationship. Our solutions help customers to get relevant and immediate answers, 24/7, by their own. For companies, we offer a better user experience while reducing their contact rate.

Description We are integrator of Microsoft Dynamics CRM: a global CRM solution dedicated to businesses from 5 to 5000 employees.
We also integrate Kiamo and IsiCom solutions, rich and powerful tools designed to improve the efficiency of your contact center.

Description Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, over 1,800 innovative companies including John Paul, Doctolib and Trivago rely on Talkdesk to power their customer interactions.

Description Tessi is an European player in Business Process Services. The Consulting & Integration division is where we work to enable enterprises to create better experiences through content management and customer communications. Our offering include professional services, consulting and integration of best of breed software solutions.

Description Orion enables enterprises to take automated action on customer requests. Our goal is to increase your company's efficiency. Your  workforce can handle larger customer request volumes more easily, gain more insight and increase customer satisfaction. Orion is an engine based on AI technology and plugs in on top of your existing systems.

Description Pioneer of the call centers in Tunisia since 1998, TCC is a multilingual and multi-channel contact centre for customer service, sales and telemarketing.
TCC is now developing with a new focus on IT, development and coding.
With more than 500 positions spread over 4 sites, in Tunis and Bizerte, TCC is ISO 18295-1, ISO 9001V2015 and RGPD compliant.

Description Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs. Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Description A contact center software for call centers with multi-campaigns, predictive, detailed statistics and much more. Qualify your prospects during outgoing call campaigns. Our tool brings together the phone and the software in a single interface.

Description Uminds boosts companies’ sales conversion rates with a SaaS that automates and simplifies lead qualification. Uminds relies on robust AI-powered sales assistant and a community of 70+ experts to engage leads over naturaltext conversations, qualify them, and identify the ones that are ready to buy.

Description Digital Transformation for a better CX

Upstream Works explores CX transformation and what is required to drive conversational engagements, operational efficiency, and real-business outcomes.

Description Verint: The Customer Engagement Company
Simplify, modernize and automate Customer engagement
With software and services that drive loyalty, boost business performance, speed up processes, and position your business well ahead of its competitors

Description ViaDialog, a major player in CIM, has been providing omni-channel SaaS solutions for customer relationship flows management in call centers since 2004.
With more than 350 customers et 20 000 simultaneous users, ViaDialog presents ViaSpeech, a new product specialized in dialog automation with natural language understanding (ASR, NLU/NLP)/Voicebot

Description AI-based Natural Language Understanding, built for customer conversations. SaaS Platform that provides Actionable Insights : Feedback Analytics, Speech Analytics, Emotion Analytics. Customer Service Automation (callbot // chatbot // mailbot), with ILIBOT by viavoo.

Description Digital Media that provides Customer Experience Insights from Customer Reviews and Social Networks Analysis : barometer, top-flop, focus, emotion.

Description Vidata offers an innovative solution that can generate millions of personalized videos for each client using data specific to each of them. Each of your customers and prospects will watch a unique video that really meets their expectations and needs. No more generic video!

Description The VIPP & Philippe multichannel contact center is located in Anteuil (Doubs).
"Entreprise Adaptée", VIPP & Philippe offers companies wishing to outsource their customer relations in France a societal and a competitive budget approaches.
The long-term objective : 150 multimedia work positions.

Description Vocalcom is the worldwide provider of contact center solutions to fulfill the customers satisfaction and the agents’ efficiency. Available in the cloud and on-premise, our solutions can be used in stand alone mode for IS integration or in Salesforce’s AppExchange for a native access to you customer knowledge. Visit us and discover 2020’s edition.

Description Leader in the management and improvement of the Customer Experience, Vocaza is developing a Cloud software platform to : automate the collection of data and measure Customer Satisfaction, analyze the customer experience and conduct an improvement plan, involve and mobilize the employees and engage the teams in a Customer Centric approach.

Description Vonage is redefining business communications once again. We’re making communications more flexible, intelligent, and personal, to help enterprises the world over, stay ahead. We provide unified communications, contact centres and programmable communications APIs, built on the world’s most flexible cloud communications platform.

Description As a leader in Desktop Management, we reinvent PC solutions to offer efficient workstations with the lowest TCO of the market to our customers.
ceBox® is a connected PC solution that lets you pilot all desktops centrally without any third-party solution needed. Offered as a monthly subscription service, the ceBox offer includes the Intel NUC.

Description In an increasingly interconnected world, where everything is just one click away, customer feedback has never had such a huge impact on business performance.
WizVille is a SaaS-based enterprise solution which helps retailers listen to their customers, mobilize their teams and take control of their online reputation ... with great simplicity.

Description Worldline helps large companies to improve dialog with their customers through everyday support for managing their conversations. Worldline provides omnichannel solutions which are easy to use, ergonomic and customizable. Our solutions, and experience, contribute to improving the overall customer experience.

Description
XiVO, first Open Source Call Center and Customer Relationship solution. XiVO offers advanced and tailor-made features at no license cost per user. Thanks to its native functionalities, it creates a real optimization of the customer journey. XiVO integrates with the application ecosystem and business tools in call center.

Description Zaion offers a complete solution for processing voice customer relations based on Artificial Intelligence and supervised in real time.
Our mission: To put the voice back at the heart of Customer Experience and enhance Human Capital.

Description Zendesk offers a CRM platform to manage customer conversations. With Zendesk, you can centralize all your customer interaction channels in one single platform to facilitate communication between employees, increase the efficiency of your agents, reduce the costs related to customer/prospect support, and more.

Description ZIWO : Talk To Your Clients. Simply.

ZIWO is a Cloud Call Center Software deployed instantly. Full API based. CRM plugins. Connect real or
virtual agents. Virtual phone numbers in any country.

Description Zoho is the operating system for businesses: a unique platform online capable of managing an entire company. With 45+ applications in almost every major business category, including sales, marketing, customer support, as well as numerous productivity and collaboration tools.