2022 edition

PLENARY CONFERENCES

Le Lien au cœur de l’expérience client

La relation client sera éthique ou ne sera pas

La cartographie des services réclamations clients 2022

Expérience client, expérience collaborateur : même combat !

L’art de la mesure de la perception client

Expérience client, le secret de la licorne

La visio dans la relation, canal hybride par excellence

2019 Edition

PLENARY CONFERENCES

Making sense of your
customer relationship

How La Redoute has reinvented itself to become a major player in retail.

Managing the new complaining client, a sporting discipline!

Company, do you have a heart? Enhancing your customer experience with emotion

Disease seeks thermometer: how to measure customer performance

AI, chatbots, facial recognition, customer experience blenders

Verbatim is the new boss: how the customer’s voice helps to manage the customer experience

The art form that is making a success of your career paths and customer experience!

2018 Edition