Making sense of your customer relationship.
How La Redoute has reinvented itself to become a major player in retail.
Managing the new complaining client, a sporting discipline!
Company, do you have a heart? Enhancing your customer experience with emotion
Disease seeks thermometer: how to measure customer performance
AI, chatbots, facial recognition, customer experience blenders
Verbatim is the new boss: how the customer’s voice helps to manage the customer experience
The art form that is making a success of your career paths and customer experience!