2019 Video

Making sense of your customer relationship.

How La Redoute has reinvented itself to become a major player in retail.

Managing the new complaining client, a sporting discipline!

Company, do you have a heart? Enhancing your customer experience with emotion

Disease seeks thermometer: how to measure customer performance

AI, chatbots, facial recognition, customer experience blenders

Verbatim is the new boss: how the customer’s voice helps to manage the customer experience

The art form that is making a success of your career paths and customer experience!

2018 Edition