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Since 2007, the Customer Service of the Year Awards have been measuring the quality of customer relations through mystery shopper tests and rewarding the best performing companies by consumer universe.

RelationclientMag.fr and the magazine Relationclient are the leading media in France for B2B information and the animation of the professional community made up of sales managers.

Ecommercemag.fr and the E-commerce magazine are the leading media in France for B2B information and animation of the professional community made up of e-merchants.

Video at the service of customer relations

Video has become an everyday means of communication for nearly 75% of the French and represents a great opportunity for organizations to enrich the relationship with their customers, users or patients.

Download this white paper to discover the results of the exclusive survey carried out by Enghouse Interactive in June 2020 with more than 1000 French consumers to understand their uses of video and their expectations regarding its use in their relationship with brands.

  • Reasons for using video in customer relations
  • Use cases and their ROI

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