Ghislaine de Chambine
Exhibition Director
Stratégie Clients
HUMAN & DIGITAL: HYBRIDIZE YOUR RELATIONSHIP!
Hybridization is the key word for customer strategy in 2022.
During the crisis, customers collected human and digital experiences, combining channels to save time, make purchases, answer questions and solve problems. Now companies must rethink their experience by mixing face-to-face and digital, in a new equation within truly hybrid journeys.
With increasingly powerful technologies enhanced by artificial intelligence, interactions enriched by video and voice, and made possible by automation, the customer experience is taking on new dimensions. The human being remains at the center of the game, with augmented employees and customers still looking for a strong and emotional relationship.
visitors profile
Companies size- Less than 100 employees
- 100 to 199 employees
- 200 to 499 employees
- 500 to 1 000 employees
- More than 1 000 employees
- Less than 100 employees
- 100 to 199 employees
- 200 to 499 employees
- 500 to 1 000 employees
- More than 1 000 employees
Functions- Customer Relationship Directors
- Commercial directors / responsable
- CEO/ Owners
- Marketing and communication directors
- IT Directors
- Others
- Customer Relationship Directors
- Commercial directors / responsable
- CEO/ Owners
- Marketing and communication directors
- IT Directors
- Others
Activity sectors- E-Commerce / Internet
- IT / Telecommunication / TIC / SSII
- Bank / Finance / Insurance
- Audit/ Studies
- Call Centers
- Communication / Marketing / Advertising
- Commerce / Distribution / Retailer
- Public Administration / Local collectivities
- Others
- E-Commerce / Internet
- IT / Telecommunication / TIC / SSII
- Bank / Finance / Insurance
- Audit/ Studies
- Call Centers
- Communication / Marketing / Advertising
- Commerce / Distribution / Retailer
- Public Administration / Local collectivities
- Others
Who Exhibit ?