Ghislaine de Chambine
Exhibition Director
Stratégie Clients

HUMAN & DIGITAL: HYBRIDIZE YOUR RELATIONSHIP!

Hybridization is the key word for customer strategy in 2022.
During the crisis, customers collected human and digital experiences, combining channels to save time, make purchases, answer questions and solve problems. Now companies must rethink their experience by mixing face-to-face and digital, in a new equation within truly hybrid journeys.
With increasingly powerful technologies enhanced by artificial intelligence, interactions enriched by video and voice, and made possible by automation, the customer experience is taking on new dimensions. The human being remains at the center of the game, with augmented employees and customers still looking for a strong and emotional relationship.

visitors profile

Companies size

  • Less than 100 employees
  • 100 to 199 employees
  • 200 to 499 employees
  • 500 to 1 000 employees
  • More than 1 000 employees

Functions

  • Customer Relationship Directors
  • Commercial directors / responsable
  • CEO/ Owners
  • Marketing and communication directors
  • IT Directors
  • Others

Activity sectors

  • E-Commerce / Internet
  • IT / Telecommunication / TIC / SSII
  • Bank / Finance / Insurance
  • Audit/ Studies
  • Call Centers
  • Communication / Marketing / Advertising
  • Commerce / Distribution / Retailer
  • Public Administration / Local collectivities
  • Others

Who Exhibit ?

Analysis of customer data
Analysis of customer verbatim
Big data and customer intelligence
Biometric authentication solutions
Call centers, contact centers
Callbot, Chatbot and Messagingbot solutions
Certification organization
Cloud computing
Consulting in organization and management
Contact centers software
Conversation analysis, speech analysis
CRM solutions and social CRM
Customer data collection and processing
Customer identification solutions
Customer insights
Customer interaction management
Customer journey modeling
Customer loyalty management
Customer Relationship
Customer relationship monitoring
Cybersecurity
Digital surveys
E-réputation
Employee support tools
Human resources management
Hosted Application Service Provider (ASP)
Integrator SSII
Listening to customers
Mobile services
Mystery shopping studies
Outsourcing of customer relationship
Quantitative and qualitative customer research
Relationship and customer experience consulting
Robotic process automation software
Self care tools
Social media monitoring
Solutions for customers with disabilities
Solutions for email platforms
Solutions using artificial intelligence
Telecom / VOIP operator
Telecommunications and computer services
Training organization
Video call platform
Voice of the Customer analysis
Voice of the customer monitoring
Voice solutions
Workstation ergonomics